Property Manager / General Property Manager
US-OH-West Chester
Hines
Req #: 13862
Type: Full-Time
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Overview: When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities: As a Property Manager / General Property Manager at Hines, your role involves ensuring seamless day-to-day operations of the property with a primary focus on enhancing the client experience. The ideal candidate will possess organizational skills, meticulous attention to detail, and a genuine enthusiasm for providing outstanding hospitality. At Hines, delivering an exceptional experience entails blending a hospitality-centric culture with real estate expertise to create environments where people feel valued, connected, and inspired. Responsibilities include but are not limited to: Hospitality / Leadership: * In accordance with the firm's leadership principles - train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience. * Apply hospitality hiring practices to identify and hire individuals with a people-centric approach. * Lead a cross-functional team, including third-party service providers, in the delivery of Hines' Hospitality Standards. * Coordinate unique event programming with a focus on creating and maintaining a community atmosphere. * Ensure property engagement and service offerings are aligned with Hines' service level standards. Operations: * Manage all fiscal activities of the property and maintain full profit and loss (P&L) responsibility. * Negotiate contracts and supervise all contractor services related to the physical operation of the property. * Develop, implement, and maintain a marketing and leasing strategy for both current and prospective tenants (clients) while collaborating with asset managers or owners to meet performance objectives. * Display in depth knowledge of building mechanical systems and collaborate with Chief Engineer on stationary engineering initiatives. * Ensure the property is well-maintained and aesthetically pleasing. * Ensure compliance with all government, industry, regional and company required programs, objectives, and policies. * Provide support to development groups including owner relations, quality control during construction, program development, building start-up, etc. * Represent Hines in selected business, community, and industry organizations and groups. * Direct all emergency procedures including but not limited to: * Establishing and executing emergency plans and practice drills * Monitoring emergency equipment * Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent * Acting as fire/life safety director while assisting emergency authorities and response teams Qualifications: Minimum Requirements include: * Bachelor's degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field). * Eight or more years of related management experience. * Financial experience including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears. * Construction and major contract bidding experience required. * Proficiency in Microsoft Office software. * Yardi experience preferred. * Current Illinois Real Estate License required. * Passion for working with people and leading with a hospitality mindset. * High degree of emotional intelligence with proven ability to think creatively in all job responsibilities. * Experience leading a multi-layered team. * Solution-oriented with strong organizational, analytical and project management skills * Maintain composure and professionalism at all times. * Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style. * Eager to be a part of a fast-paced and dynamic work environment. * Takes initiative and is a proactive leader always focused on continuous improvement. * Work indoors approximately 95% of the time and outdoors 5% of the time. * Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms. * On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings. * Ability to lift up to 25lbs. * Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters. * Transfer properties and work overtime as business needs deem appropriate.
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