Property Management Program Manager, Corporate
US-CO-Littleton
Attract-careers1
Req #: 94439
Type: Fulltime-Regular
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Overview: Surpassing network limitations of the past, our Wireless Development team is building and enhancing the country's first cloud-native, standalone 5G wireless network. This is the foundation of a connected world flexible enough to satisfy all the social, economic and transformative needs of today and the future. Responsibilities: This role is responsible for overseeing and managing incidents affecting Boost Mobile leased properties and serves as the primary point of contact for property owners regarding lease-related inquiries. The role involves developing and implementing effective property management strategies, ensuring high stakeholder satisfaction, and optimizing productivity and efficiency when handling incidents. The Property Management Program Manager plays a crucial role in coordinating and leading corporate and market teams, collaborating with various stakeholders, and maintaining a strong understanding of the real estate market trends in their region. Key Responsibilities: * Research issues thoroughly by reviewing legal agreements, historical documents, and incident reports * Facilitate communication between property owners, markets, and the lease administration team * Take full ownership of incidents from initiation to resolution, ensuring proper escalation * Direct relevant information to the appropriate teams and stakeholders * Maintain proactive communication, set clear expectations, and provide regular status updates * Confidently handle phone calls and written communication with landlords and stakeholders Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. Qualifications: Education and Experience: * Bachelor's degree in Business, Real Estate, relevant field or 8+ years experience in property management, telecommunications project management, or the equivalent * 3+ years experience in program management, with a focus on incident management * 3+ years using Excel, Word, Google (G-Suite) to manage a high volume of incidents or large data Skills and Qualifications: * Manage incidents effectively in high-pressure environments while maintaining composure and urgency * Strong attention to detail, organizational skills, and analytical abilities * Quickly build trust and rapport with stakeholders while adapting to dynamic situations * Experience with incident management tools, risk management practices, and process-driven facilitation * Ability to prioritize multiple projects, make quick decisions, and meet deadlines in a fast-paced environment * Proactive mindset with a passion for continuous improvement; PMP certification preferred Visa sponsorship not available for this role
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