Project Requirements Specialist
US-CO-Englewood
Attract-careers1
Req #: 97470
Type: Fulltime-Regular
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Overview: Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. Responsibilities: Candidates must be willing to participate in at least one in-person interview. The Application Delivery & Strategy (ADS) Team works cross-functionally to support initiatives that impact agents and customers. From defining the agent tool experience, to testing applications, to writing the features that support new business initiatives; we are helping to remove the barriers between agents and a world-class customer experience. DISH is seeking a highly motivated business requirements writer to drive agent application strategy within the Application Delivery & Strategy team. The role centers on defining and managing end-to-end business requirements for the applications agents utilize to provide customers with real-time support. The team collaborates closely with multiple business and IT stakeholders throughout project lifecycles, from initial concept to production delivery. The team is actively engaged in supporting growth areas of several businesses, including DISH's TV and OnTech business. You will help support the launch of new initiatives and help align agent tools with DISH's business direction. You will have the opportunity to learn and develop in a fast-paced environment. Key Responsibilities: * Collaborate with stakeholders to gather, document, and comprehend project requirements, ensuring clear understanding of the needs, goals, and expectations; this includes influencing teams toward the most impactful and efficient solutions to attain their objectives * Articulate requirements in a structured and detailed manner; creating clear, concise, and unambiguous documentation that serves as a foundation for the development process * Maintain open and proactive lines of communication with stakeholders, development teams, and other relevant parties to ensure a shared understanding of requirements, potential scope changes, and deadlines while upholding business rules and correlating documentation * Research and analyze existing processes and products; understanding the end-to-end user experience, and proactively identifying and executing upon enhancement opportunities Qualifications: Education and Experience: * Bachelor's Degree from four-year college or university or 4 years project management experience * Equivalent combination of education and experience is satisfactory Skills and Qualifications: * Demonstrated ability to critically evaluate personal assumptions and frameworks, drawing well-reasoned, data-driven conclusions * Strong communication skills with the confidence to collaborate cross-functionally and constructively challenge the status quo * Exceptional organizational and time management abilities; proven track record of prioritizing and delivering across multiple high-impact initiatives * Ability to thrive in ambiguity, driving results amid evolving scopes and shifting business priorities * High attention to detail with a systems-oriented mindset focused on identifying gaps, preventing errors, and improving processes * Intellectual curiosity, independent work ethic, and willingness to identify weaknesses in arguments and advocate for the strongest solution Visa sponsorship not available for this role
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