Project Manager, Virtual Care

				Overview:

Our team members are the heart of what makes us better. 

At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Virtual Care Project Manager oversees strategic project development and implementation related to virtual care technology and virtual care delivery. This includes but is not limited to e-visits, video visits, e-consults, tele-Stroke, tele-Behavioral Health, and tele-Pediatrics. Focuses on operational and clinical standardization toward technical integration, operational execution, and monitoring of all virtual care-related activities across Hackensack Meridian Health (HMH). Supports HMH growth, efficiency, and engagement strategies. Focuses on enhancing the virtual care experience and satisfaction of clinicians, patients, and other stakeholders through the various digital front door(s).

Responsibilities:

A day in the life of a Virtual Care Project Manager at Hackensack Meridian Health includes:

* Serve as a valued HMH Digital Engagement Team Member.
* Manage day-to-day implementation of digital strategy. 
* Manage and support the development of telehealth use cases.
* Manage and support virtual care patient experience processes. 
* Lead and manage end-to-end technical projects, ensuring timely delivery and adherence to quality standards.
* Defines and maintains project plans and communication/reporting of associated work. 
* Coordinate project implementation and planning with internal stakeholders, including information technology (IT), human resources, and administration.
* Identify and mitigate project risks, proactively addressing issues to keep projects on track.
* Support the successful integration of virtual care at HMHN operations and technology systems. 
* Drive operational and clinical standardization toward technical integration, operational execution, and monitoring of all virtual care-related activities. 
* Work with leadership to develop key metrics related to virtual care enhancements and improvements to ensure outcomes are being monitored. 
* Collaborate with Digital Technology Services (DTS)/IT to execute all tasks driven by leadership and the virtual health strategy council. 
* Manage relationships with various resources and stakeholders across HMH and its affiliates.
* Coordinate project implementation and planning with internal stakeholders, including DTS/IT, Human Resources, and Administration. 
* Collect and analyze all telehealth data by creating dashboards to monitor performance. 
* Lead the development of integrated business plans that include virtual care product development and enhancement of the virtual care footprint. 
* Oversee the implementation of a comprehensive network-wide virtual care strategy. 
* Learn and execute new and ongoing virtual care strategy practices following industry trends and best practices in healthcare and consumer industries.
* Occasional weekend and evening work hours are required. 
* Other duties and/or projects as assigned. 
* Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

* Bachelor's Degree in Healthcare Administration or a similar field. 
* Minimum of 7 years of experience in health system operations, telehealth/telemedicine, and digital health. 
* Minimum of 5 years of project management experience with a proven ability to simultaneously lead multiple projects and integrate the goals of diverse stakeholders.
* Experience in effectively managing external vendors. 
* Demonstrated ability to interact with multidisciplinary teams. 
* Demonstrated ability to align and motivate key process stakeholders, including nurses, physicians, and other clinical/administrative staff. 
* Strong working knowledge of telehealth processes, policies, and principles. 
* Proven ability to synthesize both short- and long-term planning.
* Strong communication and project management skills. 
* Flexible work style and ability to work within a diverse team. 
* Excellent written and verbal communication skills. 
* Proficient computer skills, including but not limited to Microsoft Office and Google Suite platforms. 

Education, Knowledge, Skills and Abilities Preferred: 

* Master's Degree in Healthcare Administration, Business or IT degree in journalism, business, marketing, IT, and/or a combination of related coursework and experience. 

Licenses and Certifications Required:

* EPIC MyChart and/or Ambulatory Certification at hire or to obtain within six (6) months of hire. 

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
			

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Hackensack Meridian Health