Overview:
Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
Job Overview
The Project Manager, Strategic Accounts is responsible for cultivating relationships with new and existing high profile strategic accounts and portfolios. This is a specialized role that requires superb communication skills due to the sensitive nature of the assigned accounts.
Responsibilities:
Responsibilites
* Dedicated PM for high profile strategic accounts, portfolios and special projects
* Support projects for large existing and new strategic customers
* Provide project management expertise to single site and multi-site projects that require higher level of detail and communication
* Cultivating relationships with existing and new high-profile customers
* In doing so, the strategic account PM will aid in additional growth and business opportunities and ensure top service to our customers
* Project management of assigned special projects assigned by management to include, but not limited to, supporting various project types based on departmental and organizational needs
* Project lead responsible for task management and process implementation for all assigned projects
* Provide mentorship, support and guidance for the assigned project team
* Supporting growth of assigned assistant PM
* Coaching and advising PM best practices
* Supporting ongoing relationships with clientele and customer service department
* To include but not limited to Account managers, Directors and VP of CS
* Provide oversight and input on growth and performance for the APM
* Collaboration with V.P, Directors and Account Managers of Client Services on strategic accounts to provide guidance, process implementation and oversight due to the complexity of these high-profile accounts and projects
* Project Manager, Strategic Accounts will be responsible for managing their own field time and schedule based on Client needs and requirements.
* Ensures a seamless hand-off to Client Services to drive the Client experience from start to finish
* All other duties as reasonably assigned
Qualifications:
Qualifications
* 3 or more years' successful experience managing multiple projects simultaneously consisting of system addition, construction and strategic accounts.
* Demonstrated knowledge of the principles and processes for providing project management support
* Demonstrated ability to consistently excel in providing top customer service with knowledge of principles and processes. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction
* Excellent critical thinking skills: able to use logic and reasoning to identify strengths and weaknesses of alternate solutions, conclusions or approaches to problems
* Consistent top performer with the ability to perform detailed work, being careful about detail and being thorough in completing tasks
* Ability to effectively develop goals and plans to prioritize, organize and accomplish those goals
* Demonstrated ability to represent Kastle in a polished and professional manner to customers and the public in person, in writing and via telephone
* Demonstrated exceptional speaking and active listening skills, conveying information effectively and giving full attention and taking time to understand what others are saying
* Ability to come up with relevant and creative ideas, analyze information and evaluate results to choose the best solution
* Demonstrated self composure, adaptability, persistence, a high tolerance for stress and unquestionable integrity.
* Ability to effectively use Microsoft Office Applications, to include Excel, Word, PowerPoint, Microsoft Project and Outlook to facilitate business processes.
* Ability to travel to Client sites as needed based on Client needs and expectations
* Must be able to meet and continue to meet state licensing requirements for security, as well as client background and suitability screening when required to access client's data and/or site.
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