Project Manager - Professional Services - Digitech
US-Remote
Sarnova
Req #: 5060
Type: Regular Full-Time
Overview: The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. The Project Manager is a part of our Professional Services group, which is an internal consulting team in place to implement new, and support existing, EMS revenue cycle management clients. This team creates, refines and uses best practices and lessons learned to ensure consistent approaches and methodologies to onboard our new clients and improve our service offerings quickly, efficiently and with high quality. This role can be summarized as a Technical Problem Solver: a company ambassador who serves our clients, listening with empathy to their needs, working within limitations to come up with creative solutions, and ensuring the delivery of these solutions to meet our customers' needs, and allowing them to focus on taking care of patients in the communities they serve. Responsibilities: Project Managers in this department typically manage projects in the following areas: * Manage and oversee work that we offer for clients (i.e., implementation of patient care reporting and revenue cycle solutions, mobile hardware, software, peripherals installation, support, etc.), including direct oversight of subcontractors. * Manage the initiation, stakeholder identification and requirements gathering, management and control, and closing of projects including new business, added functionality, enhancements, subsystems, dashboards, etc. * The successful candidate must be an enthusiastic and results-driven individual ready to be a senior member of our Professional Services Team. The ability to plan ahead, organize tasks, meet deadlines, pay attention to detail, and be willing to do what it takes are key to success in this role. This individual will report directly to the Director of Professional Services & EMS Technologies. Responsibilities: * Create and manage project plans for starting up new clients, managing existing clients and/or managing subcontract work * Management and support of technology solutions for major EMS agencies * Provide on-site training for new users and new feature rollouts * Facilitate agency EMS and Digitech product management meetings regarding current feature requests, prioritization, release scheduling and management * Participate in monthly and quarterly on-site EMS and Digitech product management meetings regarding new business requirements and feature requests * Conduct fact gathering meetings with clients to obtain startup or sustaining requirements * Assist with mapping client's business needs to Digitech processes, identify gaps and methods to address via process and/or technology * Collaborate with product development and client service team to understand the contract, terms and deliverables * Communicate proactively, and partner with Client Relations, Operations, and IT during the rollout timeframe to ensure a smooth transition to ongoing support * For subcontractor relationships, conduct regular status meetings with the vendor and client to manage and track project progress & issues * Manage client specific requests and projects for special enhancements to the Digitech suite of software including needs analysis, vetting, stakeholder identification, and coordination with development and client relations teams * Ensure all tasks on project plans are completed successfully, and with high quality * Conduct project "lessons learned" after each engagement to improve our processes and best practices, and update our knowledge database (JIRA/Confluence) to share with colleagues * Lead special projects to improve business processes OR spearhead tactical special projects to address a business process change that impacts internal or external customers (e.g., communication of changes to the way we will handle process improvements) * Demonstrate role model behavior, and mentor any junior members of our team * Promote culture of partnership and teamwork within our department and across other Digitech teams * Ensure compliance with corporate policies * Other duties as assigned Required Qualifications: * 5+ years' experience as a Paramedic in a busy 911 EMS system preferred (a mix of direct patient care and supervisory roles preferred) * BS in technology related field, Health Information preferred * RHIA, RHIT, PMP certifications preferred * Deep working knowledge of NEMSIS 3 and TripTix CDX or other ePCR solutions * Experience with CAD, AVL, and wireless technology integrations or projects * Flexible, with experience managing in highly adaptive emergency response environments * Ability to rapidly triage, prioritize, and execute multiple projects and tasks, often under pressure * Proven implementation and project management experience with large municipalities or health systems * Strong written and oral English communication skills * Positive, Proactive, and Service Oriented: able to quickly understand stakeholder needs and add value to build lasting relationships with a wide variety of corporate and municipality stakeholders * Advanced software proficiency with Microsoft Office 365; SAP Business Objects; MS Project and/or SmartSheets; Adobe Acrobat; JIRA; Confluence; Sharepoint * A systems thinker with strong business acumen, analytical and problem-solving skills * Highly self-motivated and directed with experience working in a self-organizing team-oriented, collaborative environment * Revenue cycle management, health information experience, and/or knowledge of ambulance billing systems and regulations preferred * Flexible schedule to meet deadlines which may require work after hours or on weekends. * Travel Required - Up to 25% Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401 (k) Plan. EEO/M/F/Veterans/Disabled Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
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