Project Manager
US-MD-Greenbelt
External
Req #: 8062
Type: Regular Full-Time
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Overview: We are seeking a Project Manager to join our team supporting NASA at the Goddard Space Center in Greenbelt, MD. This position serves as the principal role responsible for facilitating and accelerating the circuit ordering and provisioning process under the GSA EIS contract, in close collaboration with the end user customer and the prime contractor. The current workflow involves excessive oversight, multiple stakeholder touchpoints, and process inefficiencies that hinder transformation and delay service delivery. The Project Manager will be tasked with addressing these challenges by streamlining coordination, eliminating bottlenecks, and improving engagement across NASA, our partner, and Local Exchange Carriers (LECs). The PM will work in conjunction with dedicated engineering resources to ensure technical requirements are clearly defined, provisioning plans are executable, and timelines remain on track. The primary function of this role is to improve speed to market through enhanced stakeholder collaboration, clear data gathering, and disciplined execution. This includes preparing and managing circuit ordering packages, overseeing the provisioning process, and actively guiding the implementation effort through testing and circuit turn-up. Success will be measured by improvements in provisioning workflow efficiency, reductions in delivery timelines, and increased customer satisfaction. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". Responsibilities: RESPONSIBILITIES * Serve as the primary point of contact for all circuit ordering and provisioning activities * Prepare and process circuit ordering packages. * Collaborate with Engineering Resources for technical requirements * Accelerate order placement and provide oversight across all phases of implementation * Identify and resolve workflow bottlenecks to reduce delays and improve efficiency * Track order status and delivery milestones, ensuring accurate updates and visibility * Drive coordination across internal teams and external stakeholders * Maintain clear documentation and communication throughout the order lifecycle * Ensure timely resolution of issues and fulfillment of stakeholder requirements * Contribute to NASA's broader infrastructure modernization goals * Perform related tasks as needed to support the program * Identify and Remediate Risks to the Program * Produce Reports on Time and According to Program Guidelines REQUIRED QUALIFICATIONS * 7+ years combined PM and/or Network Provisioning Experience (some time in both is required) * BA/BS degree preferred * Comprehensive knowledge of telecommunications ordering systems & procedures * Experience with circuit ordering and implementation methodology and concepts * Excellent written and verbal communication skills * Strong leadership and interpersonal skills to foster teamwork among multiple end users and stakeholders * Problem-solving mindset with a proactive approach to process improvement and operational excellence * Daily interaction with NASA stakeholders, partner personnel, and telecom providers is a core function of the position. As such, strong customer service skills are critical to fostering alignment, responsiveness, and program success. * This is a 6-month position, with the potential for extension based on strong performance and evolving program needs across the EIS contract. * Must successfully pass a drug screening CERTIFICATIONS * Project Management Professional (PMP) certification or equivalent (Agile, Scrum, or other relevant certifications are a plus) Qualifications: WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Goddard Space Center, Greenbelt, MD / possibility of limited telework * Type of environment: Office * Noise level: Low/Medium * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Must be a U.S. Citizen Must be able to successfully pass a background check OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. WAGE INFORMATION Target salary range: $107,000 - $125,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employ
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