Project Coordinator | Help Desk & Support Operations
CO-Medellin
careers
Req #: 28601
Type: Regular Full-Time
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Overview: SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. Responsibilities: Project Coordinator | Help Desk & Support Operations Medellín | On site Are you motivated by leading technical teams?Do you want to drive operational excellence in a dynamic environment?Are you interested in being the person who ensures an exceptional experience for both the client and the team? You will join a collaborative, organized, and service-oriented team, where you will play a key role in ensuring that the technical team has everything needed to meet project commitments and maintain a stable, efficient, and high-quality operation. What your day-to-day would look like: * Ensure clarity of requirements, tasks, and timelines for the team. * Follow up on deliverables, risks, KPIs, and SLA compliance. * Coordinate with specialists or technical areas when needed. * Manage workload, shifts, and operational documentation. * Maintain ongoing communication with the client and internal leaders. Qualifications: Profile: Technical or professional training in Systems Engineering or related fields, with experience coordinating help desk operations or on-site support. Able to manage teams, processes, and client communication. Analytical, well-organized, and with strong planning skills. Required Skills: * Experience coordinating a help desk or on-site support team. * Knowledge of ITIL (any version). * Strong management, tracking, and administrative control skills. * Knowledge of operational KPIs (SLA, resolution times, quality). * Experience in risk identification and continuous improvement. * Ability to coordinate with technical and multidisciplinary teams. Benefits * A unique culture with lived corporate values that foster a grateful and supportive work environment. * Personalized development opportunities aligned with your goals in the role. * Health insurance * Life insurance * 100% paid sick leave * Vacation requests starting from 1 day * Employee fund * Time off for birthdays, graduations, and weddings * English classes and conversation sessions * Learning opportunities through our SoftwareOne University program * Career growth opportunities * Recognition strategies * Team-building activities
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