Program Manager, Refresh & Rollouts
US-IL-Rolling Meadows
careers
Req #: 3857
Type: Regular Full-Time
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Overview: There's never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs. From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus' success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action. Summary The Program Manager leads a variety of construction projects, working with minimal oversight and embracing change and process improvements. This role requires a customer-focused, budget-conscious professional with strong communication skills and the ability to deliver project scope on schedule and within budget. The Program Manager oversees the full project lifecycle-from planning and scheduling through execution, vendor negotiations, and final close-out-ensuring adherence to company policies and quality standards. Responsibilities: Project Planning & Execution: * Develop and manage multiple project schedules, resources, and budgets to meet agreed-upon timelines and financial targets. * Coordinate with field superintendents to create accurate project timelines and handle on-site issues as they arise. * Utilize project management software to track job costs, materials, and labor, ensuring data is up-to-date and accessible. Documentation & Billing: * Prepare and manage documentation related to purchase orders, change orders, and close-out packages. * Ensure timely, accurate project close-outs and submit all required documents to customers promptly. Stakeholder Communication & Relationship Management: * Maintain consistent, professional communication with customers, internal teams, subcontractors, vendors, and suppliers. * Build and maintain strong customer relationships, conducting quarterly customer meetings for feedback and lessons learned. * Provide weekly project status updates to the Director and VP of Construction, including financials, schedule, risks, and opportunities. Contractor & Vendor Coordination: * Read and interpret construction drawings and specifications, ensuring project compliance with design intent and standards. * Negotiate contracts and pricing with subcontractors and suppliers to achieve cost-effective project solutions. * Oversee superintendents and subcontractors, ensuring proper scheduling, staffing, and task completion across multiple, simultaneous projects. Quality & Compliance: * Adhere to company policies and procedures, ensuring worker safety, compliance with regulations, and maintenance of quality standards. * Identify areas for process improvement and implement changes to enhance project efficiency and customer satisfaction. Additional Responsibilities: * Collaborate with team members to address cost-effective solutions and continually improve project delivery processes. * Maintain open communication with superintendents regarding project updates, resource needs, and potential issues, ensuring timely resolutions. * Ensure accurate and complete project documentation is delivered to customers, including purchase orders, change orders, and close-out materials. Qualifications: Skills & Competencies: * Proficiency in Microsoft Office and project management tracking software. * Strong organizational and multitasking abilities, capable of managing complex schedules and budgets simultaneously. * Excellent communication and interpersonal skills, with proven experience interfacing with customers, project management, sales, finance/accounting, and MIS teams. * Ability to solve problems creatively, think strategically, and adapt to changing conditions. Education & Experience: * Bachelor's degree in Construction Management, Business, or a related field; or equivalent education and/or experience. * 3-5 years of project management experience with a general contractor, ideally in retail construction remodeling or tenant improvement projects. * Familiarity with construction processes, industry standards, and best practices preferred. Year 1 Goals: * Within 90 days: Attain a thorough understanding and proficiency in company systems, policies, and procedures. * Within the first year: Demonstrate the ability to independently manage projects, ensuring timely completion and budget adherence. Working Conditions: * Typical work hours are Monday through Friday, 8am-5pm; must be available to respond to calls or emails before/after typical hours and on weekends as needed (potentially 50+ hour weeks). * Willingness to travel up to 25% for site visits, client meetings, or vendor negotiations. Travel Requirements This position is required to travel as an essential function of this role due to the need for in-person interaction with customers, field partners, and/or business stakeholders. Travel may include local, regional, or national destinations and may be conducted via automobile, air, or other modes of transportation. All travel must be pre-approved in accordance with company policy and conducted in compliance with applicable safety and expense guidelines. Why Work With Us * Supportive & Friendly Culture * Manage national accounts for Fortune 500 companies * Medical, Dental, Vision coverage options * Flexible Spending & Health Savings Accounts * Company paid Life Insurance * 401k with Employer Contribution * Company paid Short/Long Term Disability * Generous Paid Time Off program + Holidays * Career Growth Opportunities and Career Mapping * Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors Pay Range $80,000 - $95,000 annually - A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed. eeo/mfdv
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