Overview:
Steampunk is seeking an experienced Program Manager. We seek experienced professionals who have incorporated Human Centered Design into the management of highly technical programs spanning application development, platform re/engineering, cloud migration, and/or data science. Our Program Managers must be able to effectively communicate with Federal stakeholders at all levels within the organization and navigate organizational constraints - effecting positive change.
Responsibilities:
We are looking for an experienced Program Manager to join us in delivering innovative technology solutions for a fast-paced, mission-critical environment. In this role we're looking for solutions-focused candidates who thrive providing excellence to clients and have experience managing teams of technical personnel to build solutions and systems. The ideal candidate is a creative and hands-on leader, with experience managing teams in digital transformation and implementation efforts. You will be a client-facing advisor, coach, mentor, and an accountable manager with a proven track record of leading deployments of solutions in a client environment. Key contributions of this role include:
* Serving as a delivery leader, accountable for completion of team delivery efforts including quality oversight, visibility into delivery targets, and client acceptance
* Supporting delivery operations, building, and maintaining client relationships, fostering and promoting innovative thinking across the client environment.
* Developing and leading teams through solution prototyping, development, and deployment - from hands-on proposal technical support to prototyping client implementations and complete production deployment.
* Manage budget, time, and resources for delivery team.
* Handling challenging client situations and offering guidance & direction to client executives
Qualifications:
Required:
* Located in the Washington, DC metro area
* Ability to hold a position of public trust with the US government.
* A minimum of 10 or more (10+) years of direct experience managing technical teams and programs for federal customers.
* Experience leading the deployment of enterprise and custom software solutions in client environments using Human Centered Design methods and techniques
* Experience in executive-level decision support for federal agencies
* Ability to plan, manage and execute an idea from concept to launch to meet key milestones and customer requirements
* Experience building and leading teams to delight clients and deliver excellence in fast-paced customer environments with minimal direction.
* Excellent written and verbal communication skills
* Strong technical, analytical, and problem-solving skills
* Active clearance / US Government "suitability" preferred
Preferred:
* Agile/Scrum Master certification
* PMP certification
* Experience with Call Center implementations leveraging Service Cloud, Service Console, Service Cloud Voice, Salesforce Knowledge, and Case Management.
* Familiarity with principles of human centered design
* Experience leading Salesforce implementation projects.
* Experience working directly with Department of Justice or Homeland Security
* Familiarity with Salesforce, Cloud Migration, and SaaS Application deployment technologies and emerging practices
* Experience working directly with and guiding SES level leadership in fast paced and demanding environments.
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