Program Manager II - Strategic Operations
US-CO-Englewood
Attract-careers1
Req #: 96429
Type: Fulltime-Regular
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Overview: Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents Responsibilities: Candidates must be willing to participate in at least one in-person interview. This role addresses the challenge of aligning complex enterprise strategic objectives with front-line execution to ensure a seamless experience for both agents and customers. By bridging the gap between high-level leadership and operational realities, the Program Manager solves for process inefficiencies and communication breakdowns across cross-functional departments. Success in this position means navigating ambiguity to create a unified implementation roadmap that drives measurable organizational change and operational excellence. What Success Looks Like (Objectives) * Candidates must be willing to participate in at least one in-person interview * Lead the end-to-end execution of high-visibility projects that directly support enterprise-wide strategic OKRs * Synthesize data analytics with qualitative feedback to eliminate systemic gaps in training, staffing, and operational processes * Drive organizational change through data-driven storytelling and high-level collaboration with senior stakeholders and field leadership * Develop comprehensive implementation roadmaps that anticipate business shifts and ensure seamless workflow transitions for frontline teams * Build consensus across Product, IT, and Marketing departments to ensure project goals remain unified and frictionless for the agent journey * Integrate AI-driven project management tools to optimize resource allocation, automate status reporting, and predict potential project bottlenecks Qualifications: Core Skills and Competencies (What you'll bring) * Proficiency in driving results within ambiguous environments by maintaining a solution-oriented mindset and managing shifting priorities * Influence and "managing up" capabilities that allow for effective partnership with executive leadership and diverse stakeholders * Critical experience leading complex enterprise initiatives using advanced organizational expertise and strategic program management methodologies * Analytical mastery in translating complex datasets into actionable business strategies that improve operational outcomes * Authentic partnership-building skills across all professional levels to foster a culture of cross-functional collaboration * AI literacy and the ability to apply generative AI tools to enhance strategic communication and process automation Additional Qualifications * PMP or CAPM certification is highly preferred Minimum Requirements * Minimum Education: Bachelor's Degree in Business, Operations, or a related field * Minimum Experience: 5 years of experience in program management, operations, or strategic consulting * Required Technical Skills: Must have at least 3 years of experience with: * Data visualization tools (e.g., Tableau, PowerBI) * Advanced Microsoft Excel (Pivot tables, complex formulas) * Project Management Software (e.g., Asana, Jira, or Smartsheet) Visa sponsorship not available for this role
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