Program Manager II - Process Improvement
US-CO-Englewood
Attract-careers1
Req #: 97638
Type: Fulltime-Regular
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Overview: In Human Resources, we collaborate with the innovators who drive DISH's creative ambition. From recognizing and fostering the development of our company's talent to navigating an ever-changing business landscape, our HR team drives positive change for both the company and our team members interested in growing their careers at DISH. Responsibilities: We are seeking a dynamic and results-oriented HR Process Improvement Program Manager to lead and drive continuous improvement initiatives across the Human Resources department. The ideal candidate will be responsible for identifying, designing, and implementing process enhancements that increase efficiency, effectiveness, and employee satisfaction within HR operations. You will collaborate closely with various teams, including HR, IT, and business leaders, to develop and execute strategies that optimize workflows, streamline operations, and ensure alignment with organizational goals. Key Responsibilities: * Process Analysis: * Document current HR processes and identify opportunities for optimization and improvement * Develop and implement strategies to streamline workflows, reduce inefficiencies, and enhance service delivery * Use data-driven insights to make recommendations * Partner with an Employee Experience Specialist to document the employee journey and identify areas for improvement * Conducts studies, such as time studies or process studies, to review effectiveness of current processes and analyzes the effectiveness of tools * Project Management: * Lead and manage HR process improvement projects from initiation to completion, including identifying roles and responsibilities of functional owners and project managers within the implementation of improvements * Facilitate cross-functional collaboration and manage stakeholder communication throughout the project lifecycle * Change Management: * Drive the adoption of new processes, systems, and tools within HR and across the organization, including design of broader plans with the Change Management Specialist * Lead change management efforts, including training and supporting HR staff, to ensure smooth transitions to improved processes * Develop and communicate a clear vision for process improvement initiatives, building buy-in across teams * Data-Driven Decision Making: * Utilize data analytics to monitor process performance and outcomes * Provide regular reports and insights to senior leadership on the impact of process improvements * Conduct root cause analysis to identify recurring issues and design long-term solutions * Evaluates performance against established metrics to determine acceptable levels of quality or efficiency for various business functions and units * Stakeholder Engagement: * Collaborate with key stakeholders to align process improvement efforts with organizational goals * Act as a liaison between HR teams and other departments to ensure seamless communication and coordination of initiatives * Ensure stakeholder feedback is gathered and incorporated into process design and improvement plans * Continuous Learning & Development: * Stay current with HR best practices, industry trends, and emerging technologies to recommend innovative solutions * Share knowledge and best practices across the organization to foster a culture of continuous improvement within HR Qualifications: Education and Experience: * Bachelor's degree in Human Resources, Business Administration, or related field * Proven experience (3+ years) in HR process improvement or HR operations Skills and Qualifications: * Strong understanding of HR processes (recruitment, onboarding, performance management, compensation, etc.) and the ability to analyze and improve them * Project management certification (e.g., PMP, Six Sigma, Agile) preferred * Exceptional problem-solving skills with a focus on delivering actionable and sustainable solutions * Excellent communication, interpersonal, and leadership skills * Experience with data analytics and process mapping tools is a plus Visa sponsorship not available for this role
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