Program Manager II - Loyalty & Retention
US-CO-Littleton
Attract-careers1
Req #: 98172
Type: Fulltime-Regular
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Overview: Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. Responsibilities: Candidates must be willing to participate in at least one in-person interview. The mobile industry is defined by rapid churn and intense competition, requiring constant vigilance to maintain customer loyalty across millions of subscribers. This role solves the challenge of translating high-level retention strategies into precise, cross-functional executions that prevent subscriber loss in real-time. By bridging the gap between data analytics and operational teams, the Program Manager ensures that every at-risk customer receives a personalized, effective intervention at the exact moment of need. What Success Looks Like (Objectives) * Orchestrate the end-to-end execution of multi-channel loyalty campaigns across SMS, email, and push notifications to drive measurable improvements in lifecycle health * Drive significant reductions in subscriber churn by translating strategic roadmaps into actionable workback schedules and clear team deliverables * Operationalize AI-driven "intent signals" to deliver real-time, automated interventions to customers identified as high-risk by data models * Serve as the primary liaison between Marketing, Customer Care, and IT to unblock technical hurdles and ensure retention programs run at peak performance * Monitor daily churn metrics and campaign performance to identify friction in the customer journey and implement immediate process improvements * Maintain a synchronized campaign calendar and comprehensive process documentation to ensure organizational agility and execution accuracy Qualifications: Core Skills and Competencies (What you'll bring): * AI literacy and the ability to bridge the gap between complex data science outputs and actionable customer retention tactics * A proven history of successfully navigating and managing high-visibility, cross-functional projects within fast-paced, high-volume industries * Exceptional collaborative influence to align disparate departments like Finance, IT, and Customer Care toward unified subscriber-growth goals * Sophisticated data interpretation skills to transform performance trends and unusual patterns into clear, strategic recommendations for executive leadership * Uncompromising attention to detail that ensures flawless alignment between high-level business logic and technical campaign execution * High operational urgency and the professional resilience to pivot priorities rapidly in response to aggressive competitive market shifts Minimum Requirements * Minimum Education: Bachelor's Degree in Business, Marketing, or a related field * Minimum Experience: 3 years of experience in Program Management, Marketing Operations, or Customer Retention * Required Technical Skills: Must have at least 3 years of experience with: * Project management software (e.g., Hive, Jira, or similar tools) * Multichannel CRM platform execution (SMS, Email, and Push notifications) * Data visualization tools and dashboard management Visa sponsorship not available for this role
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