Program Manager II
US-OK-Tulsa
Attract-careers1
Req #: 97443
Type: Fulltime-Regular
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Overview: Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. Responsibilities: Candidates must be willing to participate in at least one in-person interview. You will drive the execution of multi-track, complex software engineering and analytics projects with an increasing degree of independence. Your primary mission involves identifying and engaging stakeholders across departments to ensure alignment on high-visibility CXO initiatives. By translating intricate business problems into technical epics and acceptance criteria, you ensure all deliverables meet the rigorous standards of our engineering and reporting departments. What Success Looks Like (Objectives): * Execute project plans by tracking completed work, capacity, and backlog health while monitoring for deviations in scope, time, or cost * Define project scope and key deliverables, transforming complex business needs into actionable epics for engineering teams * Proactively identify and engage stakeholders across functions, tailoring communication based on their specific influence and interest in the program * Facilitate smooth transitions through clear documentation and training to obtain final sign-off from project sponsors * Incorporate AI literacy and tools to streamline project tracking, reporting, and documentation efficiency * Accomplish defined departmental OKRs by establishing clear mitigation plans for identified risks * Participate in at least one in-person interview as part of the selection process Qualifications: Core Skills and Competencies (What you'll bring): * A strong bias for action and the ability to apply the 80/20 rule to keep projects moving forward * Excellent verbal and written communication skills, specifically the ability to tailor technical updates for non-technical stakeholders * Sound judgment under pressure, identifying risks early and establishing clear mitigation plans * Exceptional time management and organizational mastery, with the ability to manage multiple tracks of work simultaneously * Natural curiosity and the drive to ask deep questions to ensure full project understanding * High standards for accuracy in project documentation, reporting, and the definition of acceptance criteria * Demonstrated ability to balance immediate feature requests against long-term technical health and the elimination of tech debt Minimum Requirements: * Minimum Education: Bachelor's or Associate's Degree in Business Administration or a related field * Minimum Experience: 2+ years of experience in project or program management. * Required Technical Skills: Must have experience with: * Defining technical epics and acceptance criteria * Backlog and capacity management tools * Stakeholder management frameworks Visa sponsorship not available for this role
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