Program Manager I
US-CO-Englewood
Attract-careers1
Req #: 95050
Type: Fulltime-Regular
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Overview: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Responsibilities: Candidates must be willing to participate in at least one in-person interview. Key Responsibilities: * Serve as the primary liaison for device financing and subsidized device teams, ensuring timely project intake, validation, execution, and completion across cross-functional stakeholders * Document priorities, facilitate structured project communication, and maintain detailed documentation (process flows, diagrams, and workflows) to align initiatives with organizational objectives * Partner closely with IT to implement system updates and enhancements to device financing and subsidized device tools with minimal operational disruption * Communicate project status, milestones, risks, and timelines clearly and consistently to leadership and cross-functional teams * Act as a Subject Matter Expert (SME), analyzing processes and systems to recommend improvements that increase efficiency, reduce resource demands, and support scalability * Identify and implement process improvement and automation opportunities while supporting team initiatives and broader departmental objectives Qualifications: Education and Experience: * Bachelor's degree from an accredited four-year college or technical school in Accounting, Business Administration, Economics, Finance, Mathematics, or Statistics (or equivalent combination of education and experience), with one or more years of related professional experience * Experience in the wireless industry and in program/project management preferred Skills and Qualifications: * Proficiency with Jira and Hive tools; experience with SQL or Microsoft Access a plus * Proficiency with documentation and diagramming tools such as Lucidchart and draw.io * Strong working knowledge of Microsoft Office (Outlook, Word, PowerPoint) and Google Workspace * Demonstrated flexibility in adapting to changing priorities, timelines, and business needs, with the ability to respond quickly to shifting direction and scope * Strong analytical capability to interpret operational metrics, analyze data, identify issues, and communicate clear, actionable insights across internal teams Visa sponsorship not available for this role
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