Program Manager I - Email Development
US-CO-Englewood
Attract-careers1
Req #: 98645
Type: Fulltime-Regular
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Overview: Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience. Responsibilities: Candidates must be willing to participate in at least one in-person interview. The Video Services Customer Communications team faces the complex challenge of managing high-volume, multi-brand messaging for DISH TV and Sling TV while maintaining strict technical accuracy and regulatory compliance. This role solves the problem of operational fragmentation by bridging the gap between marketing strategy and technical execution, ensuring that every communication is timely, relevant, and flawlessly delivered. Success means streamlining the campaign lifecycle to reduce time-to-market while improving the overall quality and consistency of the customer experience. What Success Looks Like (Objectives) * Drive the end-to-end execution of acquisition and retention email campaigns, ensuring all deliverables align with departmental OKRs for customer growth and churn reduction * Bridge the gap between marketing requirements and technical implementation by translating business goals into actionable development specifications for HTML/CSS environments * Establish and maintain rigorous quality assurance protocols to ensure 100% accuracy in regulatory and programming-related communications * Leverage AI-driven productivity tools to optimize project tracking and automate manual documentation workflows within systems like Airtable * Manage cross-functional timelines and stakeholder expectations, proactively identifying risks and proposing strategic solutions to keep high-priority releases on track Qualifications: Core Skills and Competencies (What you'll bring) * A high level of technical understanding regarding HTML, CSS, and JSON structures specifically optimized for email rendering and In-App messaging * Critical experience managing complex project lifecycles within a fast-paced corporate environment, preferably within the telecommunications or streaming industry * Exceptional professional communication skills used to present technical information to non-technical stakeholders and manage diverse partner relationships * The ability to visualize and map intricate customer journeys, ensuring that messaging remains empathetic and clear as users navigate different brand touchpoints * AI literacy and the ability to apply generative or analytical AI tools to improve the efficiency of campaign development and operational tracking * Strategic problem-solving skills that allow for quick pivoting and prioritization when business needs or programming schedules change Additional Qualifications * Previous experience utilizing Adobe Journey Optimizer to orchestrate multi-channel communications * Advanced proficiency in Airtable for project management and workflow visualization Minimum Requirements * Minimum Education: Bachelor's Degree in Marketing, Communications, Information Technology, or a related field * Minimum Experience: 1-3 years of experience in program management, email marketing, or digital operations * Required Technical Skills: * HTML/CSS for Email * JSON * Project Management Software (e.g., Airtable, Jira) Visa sponsorship not available for this role
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