Program Manager I - AI Enablement (Billing & Credit Strategy)
US-CO-Englewood
Attract-careers1
Req #: 97555
Type: Fulltime-Regular
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Overview: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Responsibilities: Candidates must be willing to participate in at least one in-person interview. As the Program Manager I for AI Enablement, you will be the strategic architect of our transition from reactive billing operations to a proactive, AI-driven ecosystem. Sitting at the heart of the Billing and Credit department, you won't just manage projects-you will identify friction points in the billing lifecycle and deploy machine learning, LLMs, and automation to eliminate them. Your mission is to drive operational efficiency and revenue integrity while ensuring our AI footprint is cohesive, compliant, and customer-centric. What Success Looks Like (Objectives): * In your first 90 days, you will evaluate partnerships with AI vendors and cloud service providers to build a robust "AI-First" stack for all department operational functions * Partner with the Head of Strategy to identify high-impact AI use cases, such as predictive payment failure models, automated invoice anomaly detection, and NLP for billing inquiries * Define and track key performance indicators (KPIs) relating to AI initiatives to ensure measurable improvements in operational efficiency * Lead the end-to-end rollout of AI tools, translating high-level billing strategy into technical requirements for data science and engineering teams * Refine AI instructions and natural language prompts through collaboration with the operations team to ensure business logic remains sharp and accurate * Act as the primary liaison between Billing and our key enterprise partners to ensure complimentary enablement and a positive impact on the customer * Develop methodologies to address long-term business needs and objectives through analytical thinking and proactive problem-solving Qualifications: Core Skills and Competencies (What you'll bring): * Effectively speak fluent "Business Value" and conversational "Data Science," enabling you to explain a neural network to a stakeholder who prefers a spreadsheet * Demonstrate a "systems thinker" approach by recognizing that the most critical part of AI implementation is the people and the process, not just the code * Navigate competing priorities between risk mitigation and customer retention with the diplomacy required to satisfy stakeholders across Credit and CXO teams * Apply foundational knowledge of AI concepts and Large Language Models (LLMs) such as Gemini for practical tasks like data cleansing and generating SQL queries * Articulate complex technical and business concepts clearly through exceptional verbal and written communication * Maintain a technical literacy that allows you to understand data pipelines, model training cycles, and the nuanced differences between generative AI and predictive analytics * Thrive in a dynamic environment by adapting quickly to change and meeting deadlines without compromising on the quality of the solution Minimum Requirements: * Minimum Education: Bachelor's Degree in Computer Science, Finance, Business Analytics, Economics, or a closely related discipline * Minimum Experience: 5+ years of experience in program management or business analytics * Required Technical Skills: * Advanced proficiency in Excel and foundational knowledge of SQL * Practical experience working with AI/Automation tools or data science workstreams * Demonstrated experience in vendor evaluation or tool implementation Visa sponsorship not available for this role
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