Program Implementation Manager, Clinical Studies
US-TX-Dallas
Careers (External)
Req #: 15785
Type: Full Time
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Overview: Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an opportunity for a Program Implementation Manager, Clinical Studies. This position can be home-based. This is a full-time, benefits eligible, grant funded opportunity. Current funding will expire on August 1, 2026. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Responsibilities: This individual will be responsible for the day-to-day site recruitment, site consultation, and project management of activities for the Clinical Studies Division. This person will identify, build, nurture, and maintain relationships to recruit participating sites to achieve program goals across cardiac disease states (including but not limited to cardiogenic shock and hypertrophic cardiomyopathy). Building on established relationships with hospitals and health systems, this role will provide in-depth process and quality improvement consultation including individual site support, facilitation of educational opportunities, intervention tracking, and process mapping. This person will be responsible for assisting with sales, onboarding, customer retention, and related activities to ensure excellence and attention to detail throughout the site management process. Additionally, this person will be responsible for daily operations related to meeting project deliverables. This role will regularly collaborate closely with physician leadership, C-suite leadership, and site clinical teams, so should have experience working with these roles. Thie role also requires the individual to function and drive work independently with minimal supervision, work independently, have positive relationship cultivation skills, strong project management skills and be results-oriented. * Identify and develop pipeline of prospective new and existing customers for enrollment in the organization's novel registries. Oversee contracting process. Coordinate efforts among hospitals and hospital systems on project goals and objectives, including quality improvement and research. * Identify, build, cultivate and manage key high-level partner and customer relationships to achieve program goals. Collaborate with the program's Volunteer Committee, and other high-level physicians and C-suite members from participating sites and stakeholders. Stakeholders include, but are not limited to hospitals, healthcare systems, quality improvement organizations, research organizations, state health departments, and payor groups. * Serve as primary account manager of recruited sites. Onboard, manage and consult participating sites on site-level and system-level evidence-based metrics, aiming to support improved clinical care and outcomes. Facilitate sites utilizing pilot and established interoperability between originating source data to the registry, when needed. * Establish and conduct data monitoring activities within registry tool. This position will continually review site and registry-wide data for quality, completeness, and quality improvement-related opportunities. Address any data inconsistencies within the platform appropriately and in a timely manner, including measure and data collection revisions. * Develop and deliver site and program-wide targeted education and training materials, utilizing collected insights. * Analyze, collate, and present results of trainings, education, and data to continually evaluate next steps and needs for program. * Create, update, and disseminate education and marketing materials when appropriate. Assist with other marketing aspects/tasks such as conference marketing material development and website collateral maintenance. * Prepare for and attend national conferences related to areas of work. Responsible for securing and planning all tasks for exhibitor booths and volunteer lecture engagements. May include exhibitor booth buildouts, contracting, scheduling, material development and supply and shipping logistics. * Develop and implement a variety of related observational and prospective clinical studies. Provide oversight of tasks, including protocol development, site recruitment, and regulatory monitoring. * Communicate regularly with Project leadership to ensure tasks are completed according to project timeline. Collaborate with colleagues and external partners through ongoing meetings to report out on project deliverables. * Support project leadership in developing research infrastructure conducive to future pragmatic clinical trials and other translational, clinical, and implementation science. Guide sites through research proposal process and review submissions, as appropriate. Qualifications: * Bachelor's Degree * Three (3) - Five (5) years of relevant experience * Experience with Microsoft Office suite skills including Word, Excel, PowerPoint and Outlook * Experience in healthcare or in a public health-related organization, clinical registries, patient registries, clinical studies or quality improvement programs * Ability to function and drive work independently with minimal supervision * Ability in multitasking, prioritizing and re-prioritizing tasks associated with time-sensitive deliverable. * Ability to interact and engage with clinicians and C-suite, ideally in hospital setting * Experience with program/project management, including experience in influencing performance without direct line accountability * Strong verbal, written, and presentation communications skills, including communication with clinical leadership * Experience with clinical trial operations and oversight in academic or healthcare research environments. * Experience with account management and sales success/business development * Ability to work in a team environment and interact with all levels of American Heart Association staff, volunteers, and the public * Ability to travel up to 10% local and overnight stay - inclusive of attending national conferences Preferred Experience: * Master's degree preferred * Cardiovascular knowledge or experience is highly desired
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