Program Consultant, Health Care, Quality, Rural
US-SC-Remote
Careers (External)
Req #: 15169
Type: Full Time
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Overview: Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Rural Program Consultant, Health Care Quality! This role can be home based. This is a full time, benefits eligible, fixed term opportunity. Current funding will expire on June 30, 2028, with a possibility of extension. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs. Responsibilities: This individual will be responsible for providing Rural Get With The Guidelines(r) and certification program(s) advanced account services and building on established relationships with hospital, health system, and/or National Corporate customers and outpatient facilities. Responsible for rural hospital recruitment & enrollment processes, customer retention strategies, and activities to insure excellence and attention to details, support and service effort. Also, responsible for daily operations and implementation of client supported project, program, or promotion, including quality improvement consultation on evidence-based guidelines of care, collaborative group facilitation, issue management, tracking, and reporting on achievement to defined goals. Demonstrate knowledge of Quality Improvement skills related to program and products and have the ability to acquire a validated understanding of Information Technology as it relates to the program/product after training. Able to apply knowledge to the field of account management responsibility. * Engage with clients at hospitals, healthcare systems, and/or outpatient settings, to implement and deliver program and product services, including active data collection, decision support tools, model practice sharing, peer to peer networking, collaborative facilitation, quality improvement consultation, application of education resources, and building a program site team/infrastructure for success * Provide outstanding account support to build and maintain a positive relationship in collaboration with region staff and leadership. Review program participation and opportunities for expansion into additional quality programs. Skilled in seeking out program/product champions at the customer site, establishing relationships with key partners and decision makers/influencers in C-suite or executive positions as well as crucial relationships with front line leaders, program Medical Directors, and data abstractors * Prioritize, plan, and deliver both accredited and non-accredited workshops * Collaborate with sales, contracting, and operations team on the development and implementation of comprehensive territory/state plans to achieve organizational goals, and reduce health disparities * Document activities in customer relationship management tools such as Microsoft Dynamics. Provide access and delivery of information through PMT, IRP and other Health IT systems. Record and report on account interactions and execution of the supported initiative including supervising progress and reporting * Collaborate with appropriate hospital teams to identify and resolve compliance issues and facilitate program engagement and optimization towards care excellence & recognition, product, service value and return on investment Qualifications: * Bachelor's Degree or equivalent work experience * Three (3) years of validated experience * Experience in an acute care hospital or health care setting working directly on clinical quality or process improvement projects, or a national cardiac or stroke clinical quality improvement program that incorporates data capture within process improvement framework * Experience in rural health, public health or hospital/healthcare systems for Coronary Artery Disease (CAD) Acute Coronary Syndrome (ACS) Stroke, Heart Failure * Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations virtually and in person to both large and small groups * Strong interpersonal and relationship building skills * Excellent oral and written communication * Ability to travel up to 10% local and overnight stay as needed Preferred Skills: * Certified Professional in Healthcare Quality (CPHQ) is preferred, or Certified Health Education Specialist, or a clinical degree in health services * Experience in collaborative learning groups * Experience in healthcare quality improvement systems * Familiarity with Systems of Care work or understanding of EMS, Payers, CMS
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