Program Assistant

				Overview:

This is a provisional appointment.

Brief Job Description (essential functions of the job):

Under the direction of the assigned Senior Manager or designee, the Program Assistant will provide support services for Small Business Development programs and project operations.

Responsibilities:

* Provides customer assistance and responds to constituent inquiries via phone, in person, and website by providing public information on all programs and services.
* Assists with administrative support to all units as required, including, but not limited to, processing program paperwork, including constituent applications, vendor setup, and project funding.
* Sets up service orders and purchase orders and processes invoices for all programs.
* Assists staff with preparation for Request for Proposals and Contract.
* Assists staff with project reporting and tracking systems and responds to department's request for information.
* Organizes workshop materials and dissemination of program marketing material.
* Sets up and maintains file systems.
* Schedules meetings, workshops, and seminars.
* Performs other related duties as required by the position.

Qualifications:

* At least two (2) years of administrative experience required, preferably experience in public administration.
* Appropriate educational substitutions may be made.
* Demonstrated communication, interpersonal, organizational, and follow-up skills.
* Ability to manage several projects at once.
* Working knowledge of computer-based office software, such as MS Office (Word, Excel) and Google; Salesforce and PeopleSoft preferred.
* Ability to exercise good judgment and focus on detail as required by the job.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SEIU 888/N-19

Hours per week: 35
			

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