Prog/Project Manager, Advanced

				Overview:

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities:

* Key Account Service Program Management
* Develop and execute the tailored service onboarding strategies.
* Guide customers through services values and adoption.
* Drive customer issue closure and maintain engagement through regular check-ins and business reviews

* Relationship Management
* Serve as the services related primary point of contact for assigned accounts.
* Build and maintain strong, trust-based relationships internally and externally
* Advocate for customer needs and issues internally, escalate customer issues as needed

* Customer Success & Retention
* Monitor customer health metrics and usage data.
* Identify risks and implement retention strategies.
* Manage contract renewals and ensure timely execution.

* Growth & Expansion
* Identify upsell and cross-sell opportunities.
* Collaborate with sales to drive account expansion.

* Feedback & Improvement
* Collect and analyze customer feedback.
* Share insights with internal teams.
* Contribute to continuous improvement of customer experience.

Qualifications:

* Proven experience in customer success, account management, or related roles.
* Strong communication and interpersonal skills.
* Strong proficiency in Microsoft Office Suite including powerpoint, excel, and word.
* Strong analytical thinking and problem-solving skills.
* Ability to analyze data and derive actionable insights.
* Technical aptitude to understand and explain service values.
* Bachelor's degree in business, marketing, communications, or related field.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
			

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