Overview:
**This position will be physically located in Marshall Islands in support of LOGCAP**
**This Job Posting only applies to RMI Citizens and must be authorized to work in the RMI to be considered for this Job**
Under the supervision Production/Planning Control Manager. The Production Control function is a responsibility of the Public Works (PW) In-house Contractor. It consists of establishing and tracking all requests for Real Property Maintenance Activities (RPMA) work or non-real plant property services from initiation through physical and financial completion and maintaining active and historical workload records in the Governments System of Record GFEBS.
Responsibilities:
This position description is subject to change at any time as needed to meet the requirements of the program or company.
* Serves as the centralized customer service focal point.
* Processes all work requests, to include after-hours calls, dispatches craftsmen to emergencies, and writes corrective maintenance (CM).
* Classifies work using the most current Government System of Record, GFEBS
* Processes all work requests within 24 hours after receipt to ensure a high level of customer service.
* Dispatch service technicians for all Priority 1 service orders.
* Interface with both internal and external customers demonstrating best practice customer service skills.
* Provide status updates for customers and management as requested.
* Perform other duties assigned.
Qualifications:
* Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
* High school diploma or equivalent. Must provide a copy of diploma.
* Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
* Must be able to obtain GFEBS certifications 30 days after CAC submittal.
* Experience:
* Minimum of one (1) year of experience in Production Control or clerical support
* Skills:
* Basic proficiency in Microsoft Office Suite of Applications (Word, Excel, PowerPoint, and Outlook).
* Ability to read, analyze, and interpret reports, documents, technical manuals, and other job-related materials.
* A solid background in automated data systems and automated data system input.
* Working Conditions:
* None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)
* Physical Requirements:
* Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
* Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
* Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
* Must comply with all Fire and Safety Regulations and post policies.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
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