Production Control Batch Operator

				Overview:

GDC IT Solutions is currently seeking a Production Control Batch Operator to support a 24/7 enterprise environment. This role requires working every weekend (Saturday and Sunday) and selected holidays on a rotational basis, with holiday work occurring only a few times per year and paid at straight time.

Responsibilities:

* Manage, monitor, and analyze mainframe and distributed systems batch workloads using BMC Control-M/EM.

* Identify and fix common abends and utilize JCL to resolve issues.

* Communicate with programmers and support staff to address job failures and production issues.

* Escalate issues to management when SLAs may be jeopardized.

* Document all issues via ServiceNow Incidents and Incident Tasks.

* Recognize and assess system alerts, shout messages, and monitoring notifications to determine severity and required action.

* Utilize TSO/ISPF to analyze batch job status and investigate problems.

* Identify potential server problems using Nagios, IP Monitor, and Tivoli.

* Work every weekend and participate in rotational holiday coverage.

Qualifications:

* Experience managing batch workload in a Production Control environment for both mainframe and distributed/client-server applications.

* Mandatory experience with BMC Control-M/EM for managing batch jobs.

* Strong knowledge of JCL for identifying and resolving abends.

* Proficiency with TSO/ISPF for job analysis and troubleshooting.

* Ability to evaluate alert/shout messages and follow escalation procedures when SLAs may be at risk.

* Clear and effective written and verbal communication skills.

* Ability to document issues accurately and concisely.
			

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