Overview:
Waters Clinical Business Unit provides globally recognized leadership in the area of LIMS systems for Newborn Screening laboratories. This includes implementing and training new client implementations and existing client upgrades.
A Product Specialist is responsible for working directly with customers to understand their laboratory workflow and operational needs, and then to work with the development teams to translate those needs into functional requirements for a Clinical LIMS solution for the customer's laboratory. The Product Specialist is also responsible for Quality Assurance and testing of new features and functions within new versions, preparation and amendment of training and user guides, assistance and domain knowledge to software engineers in the resolution of support logs, and face to face formal training both on-site and by webinar to ensure smooth implementations for clients and minimise issues at go-live. Additionally, this role involves the generation and presentation of documents, videos and other materials at presentations, client demonstrations and conferences.
Responsibilities:
* Work directly with customers to understand their workflow and operational requirements
* Work with LIMS development team to translate user requirements into functional solutions
* Evaluate LIMS solutions
* Configure and build customer solutions
* Develop training material and train customers in use of Waters Clinical LIMS products
* Resolve complex customer workflow issues
* Provides expertise in the use of Clinical LIMS products to colleagues from across the organisation and customers.
25% or less travel may be required.
Qualifications:
* Degree in relevant scientific discipline
* 5 plus years working experience in Diagnostic lab and/or Newborn Screening lab environment
* Experience with using and configuring Laboratory Information Systems software
* Excellent written and oral communication skills
* Ability to work independently and as member of small team
The general base pay for this position ranges from $90,000 year to $120,00 year. Pay is based on several factors including market location, job-related knowledge, skills, and experience.
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