Overview:
Position: Product Owner - Communications Technology
Salary: $110K - $130K/yr d.o.e.
Location: Remote OK (If living within 31 miles of Tustin, CA or Austin, TX will need to be able to work 2 days on-site)
Overview:
The Product Owner partners with Product Managers to assess value, understand stakeholder needs, and prioritize user stories that align to our product strategy. While the Product Manager focuses more on strategic planning, the Product Owner is execution-focused - supporting the delivery of features through clear requirements, strong backlog management, and active participation in Agile ceremonies.
This role supports a portfolio of platforms that enable internal communications and customer engagement across channels such as email, SMS, and contact centers. As a core member of the Scrum team, the Product Owner translates business needs into well-defined stories, collaborates closely with Engineering and QA, and helps ensure consistent, high-quality delivery. They bring a solid understanding of the technologies in play and contribute meaningfully to discussions around technical enablers, dependencies, and long-term scalability.
This role is a strong fit for someone who enjoys working collaboratively across teams, translating business needs into deliverable work, and supporting the development of technology solutions that enhance internal operations and customer interactions. It offers the opportunity to strengthen product ownership skills while playing a key role in day-to-day delivery.
Responsibilities:
* Collaborate with Product Managers, Engineers, and stakeholders to translate business needs into clear, actionable user stories and product requirements.
* Own the backlog for assigned areas within the communications technology ecosystem, ensuring alignment with business priorities and team capacity.
* Maintain a well-groomed backlog that supports up to 2-3 sprints, with defined features, stories, and acceptance criteria.
* Participate in Agile ceremonies (e.g., planning, standups, refinements, retrospectives) to support team clarity and alignment.
* Work cross-functionally to support delivery of features that improve internal communication workflows, customer engagement, or agent-facing tools.
* Partner with QA and Engineering to clarify requirements, unblock development, and ensure a shared understanding of scope and quality.
* Assist with QA/UAT when needed.
* Coordinate with other product teams to manage dependencies across CRMs, middleware platforms, and voice or messaging systems.
* Support issue triage and production prioritization efforts in collaboration with Engineering.
* Contribute to process improvement efforts within the team that improve delivery, visibility, and collaboration.
* Build subject matter expertise in supported platforms and serve as a resource for your product areas.
Qualifications:
* Bachelor's degree in Management Information Systems, Computer Science, Engineering, Business, or a related field, or equivalent work experience.
* 3-5 years of experience as a Product Owner or similar role in an Agile software development environment.
* Proven experience managing backlogs and delivering features in collaboration with engineering, design, and QA teams.
* Familiarity with communications technology platforms such as CRM integrations, messaging systems, middleware, or contact center tools.
* Strong written and verbal communication skills, with the ability to clearly translate business needs into technical requirements.
* Experience working in cross-functional teams with Engineering, QA, and Design.
* Comfortable working in Agile frameworks (Scrum, Kanban) and using backlog management tools (e.g., Azure DevOps, Jira).
* Demonstrated ability to develop subject matter expertise and serve as a resource to peers and stakeholders.
* Prior experience in mortgage, financial services, or other regulated industries is a plus.
* Exposure to Customer Data Platforms (CDPs) is a plus.
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
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