Overview:
We are seeking a Product Manager who brings more than just facilitation skills-someone who acts as a servant leader, systems thinker, and product-focused team facilitator. In this role, you will support a cross-functional team of designers, product managers, and software engineers working in a balanced team model to deliver high-impact digital services. You'll integrate Agile delivery practices with design thinking, service design principles, and a commitment to user-centered outcomes. As a Product Manager you will lead the collection, capture, and management of mission user needs from prioritization, concept development, and feature writing to support development and deployment.
Responsibilities:
* Champion and facilitate Agile Scrum ceremonies (daily standups, sprint planning, backlog refinement, reviews, retrospectives) to drive team alignment, iteration, and continuous delivery.
* Collaborate closely with client stakeholders, designers, and engineers to ensure a shared understanding of product goals, user needs, and technical feasibility.
* Apply design thinking practices (problem framing, hypothesis generation, rapid iteration, and feedback loops) to improve team problem-solving and value delivery.
* Support the team in service design principles, helping connect user journeys to backend processes, policies, and organizational systems.
* Act as a connector across disciplines-translating user insights and business goals into iterative development cycles while maintaining focus on outcomes.
* Maintain and optimize Agile artifacts using Jira (boards, stories, burndown charts, etc.) to promote transparency, focus, and delivery rhythm.
* Support backlog management by ensuring stories are well-defined, properly scoped, and aligned with team capacity and sprint goals.
* Serve as a facilitator and coach for Agile best practices and continuous improvement, removing blockers and enabling autonomous, empowered teams.
* Partner with product owners to define priorities, identify opportunities for MVP delivery, and refine roadmap items based on feedback and learning.
* Stay close to the product-learning its functionality, becoming a subject matter advocate, and representing both user and team perspectives.
* Help the team remain adaptable and resilient in the face of shifting priorities, evolving requirements, or emerging insights from research and testing.
* Must be comfortable with leading exercises with business partners and have critical thinking skillsets
Qualifications:
* 4+ years of experience with Scrum/Kanban Methodologies
* 4+ years of experience serving as a Product Owner or Scrum Master
* Must have CSM and SAFe certifications
* Bachelor's degree in Business Administration, Computer Science, MIS or equivalent combination of education and/or experience
* Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence
* Ability to help teams write user stories/epics, identify dependencies, and design optimal solutions
* Flexibility to work with teams, individuals and executives and willingness to help with a wide variety of work products and people
* Excellent interpersonal/communication skills
* Experience working in a studio / human centered design approach
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