Product Manager - CSP Bundles & Value-Add Services
UK-London
careers
Req #: 28579
Type: Regular Full-Time
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Overview: SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. Responsibilities: Drive growth and value in the CSP ecosystem! As our Product Manager for CSP Bundles & Value-Add Services, you'll own the portfolio of bundles that sit on top of the CSP base-combining CSP with FinOps, ITAM, Support Services, and PS credits-to maximize upsell, cross-sell, and ARPU growth. You'll design compelling, profitable, and scalable offers that sales teams love and customers embrace. You'll define bundle strategy, end-to-end offer design, and PS credit mechanisms while coordinating with CSP, Azure, Security, Workplace, Data & AI, Support, Managed Services PMs, and FinOps/ITAM leads. You'll track performance, drive adoption, and refine offerings based on data and feedback to ensure bundles become a default motion and a stepping stone to Managed Services. Key responsibilities: * Own the CSP Bundles portfolio and define segments, scenarios, and tiering. * Design bundles: CSP SKUs, included services, SLAs, and PS credit packaging. * Ensure bundles align with CSP platform constraints and are standardized globally. * Drive upsell/cross-sell with Sales & Marketing; track attach rate, ARPU uplift, revenue, and PS credit utilization. * Turn bundle concepts into clear offers, epics, and backlogs; coordinate with Engineering & Delivery for execution. * Co-create go-to-market motions, enablement materials, and campaigns. * Gather feedback and use data to continuously improve bundles and credit structures. Qualifications: * Multiple years' in Product Management, Service Design, or Consulting in IT/cloud services. * Knowledge of CSP and exposure to FinOps, ITAM, Azure, Workplace, Security, Support, or Managed Services. * Experience defining bundles or value-add services on a platform. * Comfort with upsell, attach rate, ARPU uplift, simple business cases, and margin. * Strong cross-functional collaboration skills with PMs, Sales, Delivery, and Finance.
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