Product & Device Service Analyst Intern
US-CO-Littleton
Attract-careers1
Req #: 95841
Type: Intern
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Overview: At EchoStar, hard work is rewarded with limitless opportunities. We're looking at more than your education and previous work experience, we want individuals who are bright, energetic and ambitious. We believe the critical thinking skills you learn in college can be applied across a variety of business functions, regardless of your major. The opportunities at EchoStar will provide you with a potential fast track for career advancement. Our internship program is designed to give you comprehensive experience in the fast-paced world of wireless and technology industries. With hands-on field experience and business projects, you will get an in-depth look at how our business works and where you fit into it. Help us build our brand while we help you build yours. Our interns partner with teams across EchoStar working to drive our latest game-changing innovation. Our internship is a 10 week, in-person experience that is paid hourly with eligible overtime. Interns are given a business project(s) to complete over the summer and present their results to leadership and their peers. EchoStar provides each intern with a manager to support them with the execution of their project. All opportunities are located in Denver, CO unless otherwise stated. Responsibilities: EchoStar has an exciting opportunity for a Product & Device Service Analyst Intern. This position will be located at our office in Littleton, CO. Key Responsibilities: * Boost Protect (Device Protection): * Analyze protection attach rates, churn, claims activity, and device mix to identify product enhancement opportunities * Assist with evaluating pricing models, loss ratios, claim trends, and customer experience feedback * Support the development of training or sales materials by turning complex claims/coverage rules into simple, customer-friendly language * Boost Trade-In: * Review trade-in pricing competitiveness across major recommerce partners and prepaid competitors * Help assess device eligibility, grading patterns, return-to-value metrics, and system or kiosk-level friction points * Support the team in designing dashboards to track participation trends and trade-in to upgrade conversion * Boost Financing (Lease-to-Own / Device Payment Options): * Analyze financing funnel metrics including application rates, approvals, declines, repayment behavior, and SKU-level performance * Conduct market research on alternative financing models used across prepaid, retail, and e-commerce * Assist in evaluating risk signals, customer demographics, and promotional impacts * Cross-Functional Product Support: * Prepare presentations and business cases for device services enhancements, promotions, or new program concepts * Collaborate with marketing, retail, operations, and care to collect feedback on product performance and customer barriers * Help build reporting tools and KPI summaries that monitor the health of each device services product line Qualifications: Education and Experience: * GPA 3.3 or above * Currently enrolled in an undergraduate or graduate program, in a related field of study * Must have 60 credit hours completed by May 2026 Skills and Qualifications: * Successful completion of a pre-employment screen including a reference check, criminal background check, and possible drug test * Strong analytical and data interpretation skills (Excel/Sheets required; SQL, Tableau, or Python a plus) * Ability to translate device, pricing, and claims data into insights that influence decision-making * Curiosity about smartphones, device lifecycles, refurb economics, financing models, and consumer behavior * Excellent written and verbal communication skills, especially in presenting complex topics simply * Attention to detail for reviewing device-related requirements, pricing tables, and customer feedback * Comfort conducting research on competitors, partners, OEMs, and emerging consumer trends * Creative, resourceful mindset with a passion for delivering customer-first product experiences * Collaboration skills and confidence presenting insights to product managers and leadership Visa sponsorship not available for this role
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