Overview:
We are looking for a detail-oriented Product Analyst to support our ePrescribing team. This is a hands-on execution role that will handle the day-to-day operational aspects of product development. The ideal candidate thrives in a fast-paced environment, excels at process management, and has a passion for healthcare technology. This role is critical to ensuring smooth product delivery and maintaining high-quality standards throughout the development lifecycle.
Responsibilities:
Requirements Management & Documentation
* Write detailed user stories, acceptance criteria, and technical requirements based on product manager guidance
* Maintain and organize the product backlog, ensuring all requirements are clearly documented and prioritized
* Create and update product documentation including feature specifications, user guides, and process documentation
* Collaborate with UX team to ensure requirements align with design specifications
Backlog Grooming & Sprint Management
* Facilitate backlog grooming sessions with engineering teams to refine user stories and estimate effort
* Break down large features into manageable development tasks and ensure proper story sizing
* Coordinate sprint planning activities and ensure development teams have clear, actionable requirements
* Track and report on sprint progress, identifying blockers and ensuring timely resolution
Bug Triage & Issue Management
* Triage incoming bug reports and feature requests, categorizing by severity and impact
* Work with QA team to reproduce issues and document detailed bug reports
* Prioritize bug fixes based on customer impact and business priorities
* Maintain issue tracking systems and ensure proper workflow management
Release Management & Coordination
* Coordinate release planning activities across development, QA, and operations teams
* Manage release documentation including release notes, deployment guides, and rollback procedures
* Track feature delivery against release timelines and communicate status to stakeholders
* Support post-release activities including monitoring and issue resolution
Support Team Collaboration
* Serve as liaison between product team and customer support, providing technical guidance on product features
* Analyze support tickets to identify product improvement opportunities and recurring issues
* Create and maintain support documentation and troubleshooting guides
* Escalate critical customer issues to appropriate development teams
Data Analysis & Reporting
* Generate regular reports on product metrics, release progress, and team performance
* Analyze user feedback and support data to identify trends and improvement opportunities
* Create dashboards and visualizations to communicate key insights to stakeholders
* Support A/B testing and feature validation activities
Qualifications:
Education:
* Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field
Experience:
* 3-5 years of experience in product management, business analysis, or similar role
* Experience with ePrescribing systems, electronic health records, healthcare technology, or pharmacy systems preferred
* Familiarity with NCPDP SCRIPT Standard, and claims adjudication processes highly desired
* Previous experience with agile development methodologies and tools
Technical Skills:
* Proficiency with project management tools (Jira etc...)
* Experience with documentation tools (Confluence etc...)
* Strong Excel skills for data analysis and reporting
* Understanding of software development lifecycle and testing processes
* Familiarity with AWS ecosystem and cloud-based development workflows preferred
* Knowledge of healthcare ePrescribing and interoperability standards (NCPDP SCRIPT, HL7, FHIR) preferred
* Understanding of pharmacy claims processing and adjudication workflows
Analytical Skills:
* Strong attention to detail and organizational skills
* Ability to analyze complex requirements and break them into actionable tasks
* Experience with data analysis and creating meaningful reports
* Problem-solving mindset with ability to identify root causes
Communication:
* Excellent written and verbal communication skills
* Ability to work effectively with technical and non-technical stakeholders
* Experience facilitating meetings and presenting to diverse audiences
* Strong interpersonal skills for cross-functional collaboration
Mindset:
* Process-oriented with focus on execution and delivery
* Comfortable working in fast-paced, changing environment
* Customer-focused with understanding of user needs
* Detail-oriented with commitment to quality
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