Process Mapping Specialist
US-CO-Littleton
Attract-careers1
Req #: 92944
Type: Fulltime-Regular
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Overview: Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market. Responsibilities: The Process Mapping Specialist will help with our efforts in process mapping and documentation-including a comprehensive system of record for how our operations function. This role will focus on defining and documenting the intricate connections between customer experiences and the underlying internal systems, processes, and technical events. This role will also tackle complex mapping challenges, establish methodologies and contribute to strategic process improvement initiatives with an eye toward future scalability and change management. Key Responsibilities: * Process Mapping and Documentation: * Develop and maintain detailed journey and process maps that clearly illustrate customer interactions, UI touchpoints, and the underlying internal system processes and events * Conduct thorough analysis of system architecture, data points, and dependencies to accurately represent them within journey and process maps * Translate technical information from system owners and documentation into understandable components for journey and process maps * Standards and Procedures: * Define, establish, and refine methodologies, standards, and best practices for integrating technical system processes into visual journey and process maps * Ensure the overall quality, accuracy, and consistency of all process maps and related documentation produced by the team * Evaluate, manage, and optimize the tools used for journey and process mapping * Systems Thinking * Maintain a comprehensive system of record of how everything works with a focus on vulnerabilities, inefficiencies, and contingency and change planning * Connect planned process improvements to broader systems, understanding interdependencies and how changes in one area impact others * Champion a culture of continuous improvement, actively seeking out opportunities for innovation and efficiency gains across the organization * Stakeholder Management: * Collaborate effectively with Product, IT, Operations, CXO, and other stakeholders to gain a comprehensive understanding of internal systems and processes * Present complex findings, methodologies, and completed maps clearly and concisely to stakeholders across the organization, fostering understanding and alignment Qualifications: Education and Experience: * Bachelor's degree in Business, Technology, Communications, a related field, or equivalent practical experience * Significant experience leading complex process or journey mapping initiatives, with a focus on the technical systems involved * Experience in defining methodologies or establishing standards for analytical or documentation processes Skills and Qualifications: * Strong analytical and problem-solving abilities, with a proven capacity to break down complex systems and data flows * Proficiency in process mapping, journey mapping, or diagramming tools (e.g., Lucidchart, Visio, Miro, specialized mapping software) * Excellent communication, presentation, and interpersonal skills, including the ability to explain technical concepts to both technical and non-technical audiences at all levels * Strong organizational skills and attention to detail * Knowledge of Six Sigma or Lean methodologies is a plus, demonstrating an understanding of structured process improvement principles and critical thinking Visa sponsorship not available for this role
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