Process Engineer II
US-CO-Littleton
Attract-careers1
Req #: 95051
Type: Fulltime-Regular
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Overview: Our Wireless Technology team is pioneering the future of connectivity. We're developing and enhancing a unique hybrid network model-combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world. Responsibilities: Key Responsibilities: * Designs and implements changes to operational processes that improve results and reduce inefficiencies * Coordinates with a variety of business units to develop, test and refine new business processes / practices * Leverages data to drive continuous improvement in areas such as productivity, network availability, quality, and technician dispatch * Teaches back lessons learned and key findings to departments with recommendations for changes and updates for training * Creates a roadmap for tools and technology needed to ensure improvement to our customer and intra and inter-departmental experience * Serves as Subject Matter Expert by fully understanding the process and the impact to the operation of the overall business * Uses Lean Six Sigma and/or other process tools to detect operational trends, determine root cause, and present findings and recommendations to a wide audience, including senior leadership for continuous improvement * Identifies opportunities for process improvement to create efficiencies, improve the team member experience, and/or reduce costs * Maps out processes through BPMN modeling and documents job aids, methods of procedures, standard operating procedures, policies, etc. * Supports process automation scoping and development * Participates in learning new technology, process improvement methodologies, and areas of the business Qualifications: Education and Experience: * Bachelor's degree from four-year college or university and at least 3 years of equivalent experience * Six Sigma/Lean certification (Green belt at a minimum) * Extensive knowledge of Microsoft Office and/or Google Suite; SQL, Python or any analytical tool experience a plus * Tactful communication (written and presentation) style; need to have the ability to create a story and value proposition, develop presentations, and present in front of internal/external clients, as well as frontline to executive levels * Experience leading by influence, and success in being a driver of change in an organization Skills and Qualifications: * Clear understanding of process tools and methodologies * Ability to work with cross-functional teams to perform process analysis, improvement and implementation on a national scope * Exceptional analytical, creative, technical project management and interpersonal skills, along with an intense customer focus * Self driven with the ability to plan and organize their own work around expected deadlines * Demonstrated ability to write technical procedure documents and process flows * Demonstrated ability to think creatively, deal with ambiguity, and manage changing priorities Visa sponsorship not available for this role
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