Responsibilities:
Private Client Director
You'll manage end-to-end customer experiences, develop global strategic partnerships, and create exceptional spirits experiences that drive brand equity and business value. This leadership role oversees day-to-day operations and provide input on both local and global initiatives.
Key Responsibilities:
* Strategic Briefing: Deliver clear and aligned briefs to internal and external partners. Create engaging programs that enhance brand equity and connect with consumers.
* Customer Experience Leadership: Lead VIP consumer interactions, ensuring top-tier engagement through personalized experiences.
* Barrel Experience Management: Oversee barrel selection experiences at global distilleries, ensuring timely execution and collaboration with the team on annual allocations.
* Financial Management: Manage P&L to drive revenue growth, monitor retention, and manage budgets, capital projects, and cost efficiencies.
* Vision & Strategy: Spearhead long-term investment roadmaps to elevate both local and global facilities and experiences. Define investments that expand service offerings and create memorable events.
* Global Partnerships: Develop and manage strategic partnerships across industries, with luxury, reputable brands to enhance Sazerac's offerings and reach.
* Event Management: Plan and manage a calendar of events. Collaborate with cross-functional teams to deliver an integrated and seamless customer experience.
* Quality Assurance: Ensure all customer activities meet high standards of service. Regularly audit team performance to maintain compliance and deliver timely updates.
* Customer Service Excellence: Maintain genuine relationships with VIP consumers through regular engagement. Provide the tools and resources needed for your team to succeed in delivering exceptional service to consumers.
* Continuous Improvement: Utilize the Professional Development System (PDS) to foster self-growth. Regularly dedicate time to enhance the skills outlined in your development plan and support team improvements.
Qualifications:
To be successful in this role, you'll need the following requirements:
* 5+ years of experience in the hospitality industry
* Ability to work collaboratively with cross-functional teams, including sales and marketing
* Minimum 21 years of age
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other office software
* Strong analytical, problem-solving, and decision-making skills
* Exceptional organizational, prioritization, and project management abilities
* Effective communication skills across all organizational levels
* Adaptability in a fast-paced, dynamic environment
* Strong self-management skills and ability to manage schedules effectively to achieve results
* Excellent oral and written communication skills
* Demonstrated ability to influence and collaborate with internal teams (Field HR, Labor, Finance, vendor relationships)
Preferred Qualifications:
* Bachelor's Degree
* Previous experience in the Spirits, Beverage, or FMCG industries
* 5+ years of experience working with consumers
* At least 5 years of experience in Marketing, New Product Development, or Project Management
Physical Requirements:
* Valid driver's license
* Ability to travel up to 25%
* Valid passport
* Ability to lift and move objects up to 25 pounds without assistance
* Ability to work remotely
* Strong attention to detail and communication skills
* Placement within the salary range is calculated based upon years of directly relatable experience for the position.
* The salary range refers to base salary only and does not include car allowance, annual bonus, fuel or cell phone reimbursement
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