Overview:
Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters' product suite. As a Field Service Specialist, working for an industry leader, you'll join a global team of specialists that are crucial to ensure Waters' legendary service for our customers who utilize our scientific instrumentation and software.
In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization in The Americas area.
Responsibilities:
* Provide onsite and remote support/assistance to resolve high-level escalated issues and support of Americas Field Operations
* Troubleshoot and support Waters' product suite (LC, LC/MS (Tof and Quad) HPLC/UPLC, SFC)
* Ensure that quality system procedures and Health & Safety standards are always adhered to
* Establish and maintain effective relationships with external and internal customers, ensuring their success
* Manage service inventory according to Waters policies
* Maintain sound knowledge regarding the technology and customers' application demands
* Deliver system level training
* Issue field service reports to document work performed
* Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
Qualifications:
Education:
* BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
Experience:
* 10+ years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS (Tof and Quad), HPLC/UPLC, SFC, Informatics)
* Valid Driver's License in good standing is mandatory
* Ability to perform effective system level troubleshooting
* Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
* Overnight travel as required including international travel for training and customer support.
Skills:
* Must possess a strong customer focus
* Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
* Multilingual (Spanish and/or Portuguese) desirable but not integral
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