Principal IT Systems Engineer

				Overview:

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Responsibilities:

* Develops organizational policies, standards, and guidelines for methods and tools. Sets direction and leads in the introduction and use of techniques, methodologies and tools, to match overall business requirements, ensuring consistency across all user groups. Leads the development of organizational capabilities for methods and tools (including automation) to ensure adoption and adherence to policies, standards and processes.
* Determines testing policy, and owns the supporting processes including software security testing. Manages all risks associated with the testing and takes preventative action when any risks become unacceptable. Initiates improvements to test processes and directs their implementation. Assesses suppliers' development and testing capabilities. Determines project testing standards for all phases, influencing all parties to conform to those standards.
* Sets the release policy for the organization in the context of both development and production/operations. Ensures that management processes, tools, techniques and resources (including automation) are in place to ensure that the transition of services, service components and packages are planned and compliant and that test and validation and configuration management are partnered in all release and deployment activities. Provides authorization for critical release activity and point of escalation.
* Maintain primary responsibility for strategic planning, technical roadmap development, standards and architecture.
* Oversees efforts with key vendors to understand future application product plans in conjunction with IT leadership.
* Perform project resourcing, oversight and management.

* In conjunction with the Director and/or Manager, coaches the team on personal development and develops training strategies and schedules.

* Initiates methods and approaches to meet defined business objectives. Resolves subtle complexities that often have significant implications for a program's overall success.

* Works on, and may lead, multiple projects that may span the enterprise. 

* Identify automation opportunities and implement scripted solutions.
* Serves as an escalation point for complex requests and issues.
* Provide overall ownership of the Change Management process for the System Engineer team.
* Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit IT.

* Act as primary conduit to oversee support efforts between System Engineering and other CommonSpirit Health teams, and provide escalation and resolution functions when necessary. 

* Schedule and manage all performance tuning and troubleshooting efforts.
* Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines.

* Provide overall technical ownership for all support and project issues and responsibilities within the System Engineering teams.
* Design, implement and maintain a comprehensive monitoring and alerting process across all Technology Infrastructure platforms.

* Utilize standard tools and methodology to develop systems and support performance metrics.
* Demonstrate comprehensive knowledge & expertise with CommonSpirit business processes and routines.
* Perform crisis management during high-severity operational incidents.
* Perform meeting facilitation for staff, operational support and project meetings. Act as the primary lead.
* Complete assignments as required by the Director / Manager and work effectively with all levels of leadership.
* May require on-call coverage responsibilities.
* Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications:

* BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required. 
* Minimum of 10 years of professional IT experience in an IT technical or infrastructure field is required, with healthcare industry experience strongly desired.
* 3+ years Unix operational experience (Solaris, AIX, Linux) is required.
* 3+ years Windows Server operational experience is required. 
* Working knowledge of Web and Java Middleware technology, LDAP, networking, security, proxy, and storage technologies is required. Operational experience is strongly desired.
* Working knowledge of Oracle, MS SQLServer or IBM DB2 is required. Operational experience is strongly desired.

Desktop Automation

* 5+ years' experience with software packaging, security patching and deployment tools is required.
* 5+ years' experience with a large complex distributed networking environment is required.
* 5+ years' experience with complex Active Directory structures including GPO and GPP Administration is required.
* 5+ years of advanced experience with scripting languages is required in at least three of the following languages, (AutoIT, VBS, KIX, and or PowerShell).
* 5+ years designing and implementing automated solutions to automate manual processes. Solutions need to include utilizing a database similar to MS SQL or MYSQL.
* 2+ years of progressively advanced experience in designing and implementing Web automated solutions.
* 2+ year of experience as a team lead.

Server Automation

* 5+ years' experience with software packaging, security patching and deployment tools is required.
* 7+ years' experience working in a large complex distributed networking environment is required.
* 7+ years' experience with complex Active Directory structures including GPO and GPP Administration is required.
* 5+ years of advanced experience with scripting languages is required in at least three of the following languages, (AutoIT, VBS, KIX, and or PowerShell).
* 5+ years designing and implementing complex automated solutions to automate manual processes. Solutions need to include utilizing a database similar to MS SQL or MYSQL.
* Proven knowledge of TCP/IP, DNS and WINS in a large enterprise organization.
			

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