Overview:
Waters Corporation is seeking a strategic and technically adept Principal Analyst (SAP) to lead the design, implementation, and optimization of SAP S/4HANA Customer Service processes. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.
Responsibilities:
* Define end-to-end process for Customer Service aligned with business objectives.
* Provide technical leadership during fit-gap analysis, system testing, and cutover planning.
* Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.
* Develop strategies for data migration, master data harmonization, and process alignment.
* Guarantee scalability, security, and performance of integrated solutions.
* Design and validate integration of touchpoints between core ERP and boundary systems.
* Support configuration and data flow mapping across systems.
* Collaborate with data governance teams to ensure data quality and compliance.
* Partner with business process owners and IT leads to gathering requirements and validating solutions.
* Define cutover strategies, including ramp-down, cutover window, and ramp-up plans.
* Facilitate technical workshops and design reviews with stakeholders.
Qualifications:
* 8+ years of experience in SAP Customer Service (CS) solution design and implementation.
* Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.
* Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.
* Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.
* Integration experience with FI/CO, MM, and PP
* Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.
* Bachelor's degree in computer science, Information Systems, or related field.
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