Overview:
Why SoftwareOne?
For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.
What you should know about us:
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder.
What we expect from our employees:
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.
Responsibilities:
Job Summary
We are looking for a dynamic and customer-centric ServiceNow Pre-Sales Solution Consultant to join our high-performing team supporting the ServiceNow Technology Workflows suite. You will play a key role in the sales cycle by translating customer pain points into compelling ServiceNow solutions that showcase business value across ITSM, CMDB, Software and Hardware Asset Management (SAM/HAM), Procurement, and Contract Management.
In this role, you'll partner closely with account executives, product experts, and implementation teams to strategize, demonstrate, and differentiate ServiceNow's capabilities to prospective clients-ultimately driving adoption and pipeline growth. This role is part of the sales team so sales experience is required.
Role & Responsibilities
* Engage with prospects and customers to understand their business objectives, current challenges, and desired outcomes in areas such as ITSM, CMDB, SAM, HAM, Contract and Procurement.
* Craft and deliver demos, presentations, and value stories that clearly articulate the benefits of the ServiceNow platform in the context of the customer's unique needs.
* Support RFPs/RFIs and solution scoping efforts, including defining solution blueprints and mapping business use cases to out-of-the-box ServiceNow capabilities.
* Act as a trusted advisor to sales teams, clients, and partners-helping shape solution strategies and align platform capabilities to technical and business goals.
* Maintain up-to-date knowledge of the Technology Workflows product suite and effectively communicate the ServiceNow roadmap to customers.
* Collaborate cross-functionally with product management, delivery, and marketing to ensure consistent messaging, solution accuracy, and enablement.
* Assist in maintaining reusable demo environments
Success Criteria
* Margin as Sold
* ServiceNow overall growth
* Win-rate
* Renewal Rate
Organizational Alignment
* This role will be reporting to the Director of Presales
What we offer
* Generous pay with bonus structure
* Independent environment without a lot of red tape where you are empowered to make decisions
* Substantial benefits package that includes:
* Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions
* Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
* 401k program with employer matching 50% up to the first 10% of employee's contributions
* Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
* Access to EAP and concierge services
* Pre-paid legal at no cost
* Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
* Employee stock purchase plan
* Learning and development opportunities galore
* Tuition reimbursement
* And much more!
* Specific to Milwaukee-based office employees: company-paid parking
* Winning culture, inclusive environment, and friendly people all over the world
* A remote-friendly organization, with colleagues working remotely either part or full-time
As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.
Qualifications:
What you offer
Must-Have:
* 3+ years of experience in a pre-sales, solution consulting, or sales engineering role focused on ServiceNow or similar IT platforms
* Deep familiarity with Service or Technology Workflow suite:
* ITSM (Incident, Change, Problem, Request, Knowledge)
* CMDB and CSDM
* SAM Pro, HAM Pro
* Procurement & Contract Management as it relates to Asset Management
* Strong presentation and storytelling skills with the ability to communicate technical solutions in a way that resonates with executive and operational audiences
* Experience facilitating customer workshops and discovery sessions
* Solid understanding of the ServiceNow platform's capabilities including platform architecture, reporting, workflows, and integrations
Certifications such as:
* CSA (Certified System Administrator) - required
* ITSM, SAM, or HAM Implementation Specialist - preferred
Nice to Have:
* Experience working with mid-market and enterprise customers
* Understanding of ServiceNow licensing models and entitlements
* Background in ITIL or other ITSM frameworks
* Experience using sales tools such as Dynamics
The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.
Target compensation for this role will be $200-250K USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates' qualifications, experience, education, and work location.
We are not able to consider candidates residing in the state of Hawaii currently.
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