Practice Manager & Marketing Liaison - Physician Practice
US-NJ-East Rutherford
Hackensack Meridian Health
Req #: 167383
Type: Full Time with Benefits
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Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Practice Manager & Marketing Liaison is responsible for all day-to-day operations & development of the urgent care center within Vitality Suites. Creating an outstanding healthcare experience for our patients. Including but not limited to, develops site operationally, builds patient volume, promotes patient satisfaction, networks with local medical practices and businesses. Develops and promotes a comprehensive occupational medicine program. Develops, coordinates and supervises operation and duties of administrative and clinical staff. Designs and executes a site specific marketing plan to build volume, service awareness, establish and expand occupational medicine services contracts, while partnering with the Hackensack Meridian occupational health team to maximize resources within the Network. This is a slower pace Urgent Care located at the American Dream Mall! Urgent care hours are Monday - Thursday 11am - 9pm and Friday - Saturday 11am - 10pm and Sunday 11am - 7pm. **Managers hours will vary depending on the need for marketing events. It can include nights, weekends and holidays in some circumstances. If no marketing events, then typically Monday - Friday 9am - 5:30pm. The Manager will oversee 2 Full Time staff members and 2 part time ancillary staff. **Must work closely with the providers for office needs. The manager will be responsible for scheduling all team members (providers and ancillary staff). Responsibilities include overseeing day to day operations for urgent care but with a heavy emphasis on marketing and driving volume. A big portion of the time will be spent marketing out in the mall, surrounding business and physicians in the area. Responsibilities: A day in the life of a Practice Manager & Marketing Liaison at Hackensack Meridian Health includes: * Assure the office is opened timely and stays open for the full posted time of business. * Ensure that the site is appropriately staffed to volumes and special events and that all facilities and equipment are available, operational, safe, and clean. * Utilize existing onboarding process for all staff and ensure they are equipped to perform their jobs at a high level. * Interview, select, train, supervise, evaluate and monitor quality and production levels of site staff. Perform bi annual performance reviews and document. * Develop monthly staff schedule, review, approve and provide input to payroll calculation. * Meet regularly with your Regional Administrator to review site processes and maintain harmonization across all urgent care in the Network. * Schedule monthly staff meetings. * Ensure the cash drawer is balanced and securely maintained. Prepare and make daily bank deposits. * Assure staff is adequately trained on all the UCA current Standards and medical competencies at all times * Communicate and ensure compliance with company policies and procedures. Address performance and disciplinary issues. * Monitor supply inventories, research best price and order all supplies. * Interact with customers, review customer feedback, and address customer service issues. * Inspect and maintain records on facilities and equipment. * Coordinate facility and equipment maintenance and other vendor services. * Perform front-end registration or medical assisting as a back-up in case of absence or high demand as needed. * Monitor and evaluate medical and office needs. * Establish set protocols for pre-employment physicians, DOT physicals, drug testing, chain of custody screening, and breath alcohol testing. * Develop strategy to increase patient volume * Network with local medical practices as available. * Network with local businesses and develop an occupational medicine presence in the community. * Develop the practice for patients to have a great healthcare experience. * Assure compliance with all NJ State and Federal regulations/certifications Establish strong relationship with American Dream operator Triple Five Group to develop a comprehensive occupational health and workers comp agreement. * Meet with clients to discuss brand awareness, goals, contracts, and services. * Requires an extensive knowledge of urgent care services and occupational health/wellness programs. * Establish occupational medicine contracts with the American Dream Mall operator, Triple Five Group, Dream maker and the tenants/businesses within the mall. * Review the success/results of all marketing campaigns, incentives, and mall events. * Attend all mall events, including entertainment, concerts, sports, etc. * Conduct marketing research to identify habits, target markets, needs, and wants of mall businesses. * Identify all marketing opportunities for all tenants of American Dream Mall. In conjunction with the HMH Marketing team, partner in developing marketing plans and accurately record and report on these campaigns. * Must be dedicated to allocating approximately 50% of daily tasks to marketing. * Utilize all marketing opportunities, materials, and advertising to their fullest. * Responsibilities will include overseeing site as a whole, including needs of Vitality Suites tenants * Position requires travel to operational meeting locations. * Other duties and/or projects as assigned. * Adheres to HMH Organizational competencies and standards of behavior. Qualifications: Education, Knowledge, Skills and Abilities Required: * 4 years/Bachelor Degree required or equivalent experience * Minimum of two (2) years supervisory experience * At least one to two (1-2) years managing physician practices * Excellent written and verbal communication skills. * Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms, EMR software. * Superior customer service skills with the ability to handle escalated issues. Including addressing negative patient satisfaction experiences. Education, Knowledge, Skills and Abilities Preferred: * Master's Degree preferred * Two (2) years of experience in practice manager preferred * Bilingual in English and Spanish is a plus. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
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