Post Discharge Advocate
US-NJ-Camden
External Career Portal
Req #: 69133
Type: Per Diem
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Responsibilities: * Serves as a central resource for information concerning patients' rights and responsibilities, advance directives and ethical issues. * Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism. * Leads efforts to collect, analyze and evaluate patient concerns. * Master's an understanding of the organization's mission, policies, procedures, and services to respond to patient questions or concerns. * Responsible for meeting all regulatory regulations and standards. * Responds to potentially serious incidents and reduces possible litigation. * Provides leadership and consultation to committees, departments that affect patient needs and rights. * Refers patients/families to appropriate services and resources. * Provides leadership role in the inclusion of the patient/family experience. * Is an integral part of the decision-making process across the health system regarding patient experiences. * Leads patient and family meetings. Qualifications: * Communication - Ability to communicate with patients, visitors and coworkers * Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, * Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained * Excellent customer service, patient interaction and organizational skills * Ability to work in a fast-paced environment. * Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, PowerPoint) * Experience with EPIC and RL Feedback module a plus
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