Player Services Main Banker - Full-Time
US-MA-Plainville
Careers (PNG Apply)
Req #: 130515
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: * Responsible for fostering a fun environment * Responsible for being a gracious host to all internal and external guests * Responsible for promoting a positive influence in the community and participating in company-sponsored events * Accurately completing and updating electronic MTL/MIL transactions * Accurately process Poker Room activity; verification of front-line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management * Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management * Understands and performs department objectives, standards, and guidelines * Possess thorough knowledge of casino policies for all cashier areas * Maintain, reconcile, fill and credit Ticket Redemption Units as needed; collaborate with the Main Bank to accomplish these tasks * Maintain security and accountability over all funds, including, but not limited to chips, coins, tokens, cash currency, foreign cash currency, cash equivalents and paperwork * Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers * Verify all Cashier and Main Bank paperwork is accurately completed prior to Accounting and Internal Audit review * Accurately complete transactions with Internal customers * Accurately process and record Unclaimed and regular Jackpots * Maintain accurate inventory of all Chips distributed and received from Table Games, Main Bank and Cashiers * Thorough knowledge of the paid in/out guidelines * Work with Vault to ensure timely process of buys; accurately receive "drops" and complete other transactions from the Count Team. * Answer phone calls with proper phone etiquette * Accurately process and verify deposits Qualifications: * Must have an outgoing, energetic and enthusiastic attitude * Must enjoy hosting others * Must be comfortable initiating conversations and creating a fun environment with our guests * High school diploma or equivalent * Attention to detail and proficient in Microsoft applications (Excel, Word) * Willing to learn and be adaptable * Strong interpersonal skills and ability to work independently * Ability to accurately identify and cash different denominations of gaming tokens, currency, chips, etc. * Ability to communicate effectively with patrons, subordinates and all levels of employees * Understanding of property and department policies and procedures * Accounting background helpful * Accurately process Fast Cash Ticket Redemption, end of shift process * Ability to handle multiple priorities in a fast-paced environment * Willing to work various shifts and days off * Ability to work in an environment of various levels of noise and large crowds and stand on feet for long periods of time shift * Performance in this position must be pleasant, efficient, an honest manner at all times. * Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers * Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
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