Player Services Assistant Shift Manager
US-KS-Kansas City
Careers (PNG Apply)
Req #: 118488
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Responsible for supervising staff and the overall daily management of a designated shift. * Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. * Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. * May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. * Ensures customer service standards are followed by all team members and addresses issues as they arise. * Assists with guest inquiries while monitoring and applying service recovery within authorized levels. * Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership. * Monitors operation supply inventory on assigned shift. Notifies manager of issues. * Review and approve cage documentation based on established levels of authorization in absence of Shift Manager. * Prepare/review currency transactions reports in absence of Shift Manager on assigned shift. * Verify vault accountability at end of shift on assigned shift. * Verify Credit line availability in absence of Shift Manager on assigned shift. * Verification of main bank and window cashier drawers. * Authorizing checks. * Prepare customer deposit and safekeeping log. * Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. * Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. * Maintains strict confidentiality in all departmental and company matters. Qualifications: QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be at least 21 years of age. * High school diploma/GED; or two to four years related customer service experience and/or training; or equivalent combination of education and experience. * Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software. * Must have excellent verbal and written communication skills. * Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. * Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems). SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. * Responsible for staff development and training programs. * Responsible for rewards and recognition program to maximize employee engagement. * Evaluates team members within department and delivers constructive feedback to employees in regards to performance. * Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. * Manages work procedures and expedites workflow. * Provides recommendation for employee performance (disciplining, coaching, and counseling).
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