Player Services Assistant Shift Manager
US-IN-East Chicago
Careers (PNG Apply)
Req #: 128693
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: * Must be an outgoing, individual who can serve as an ambassador on behalf of the Company to all guests. * Responsible for supervising and daily operations of the mychoice Center, VIP lounge, and Bus Lobby. * Handles and resolves customer concerns in person, by telephone, or email from Direct Marketing forms or logs. * Acts as a mentor, coach, and develops team members by completing coaching summaries. * Responsible for the hiring process, payroll, scheduling, and all other administrative functions. * Responsible for maintaining appropriate staffing levels and monitors department labor. * Adheres to all department/company policies and procedures. * Works with the team members on the floor at each work area for most of their shift. * Completes end of shift passdown with all information that occurs during their shift. * Provides quality internal/external guest service. * Supports, promotes, and provides feedback with customer service initiatives. * Supports and assists with other departments. * Issues comps, makes appropriate point adjustment, or redemption based on guest's gaming activity. * Uses the appropriate forms to complete and issue team members annual reviews in a timely manner. Performs and completes all other duties assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * High school diploma required, BA in Business/Marketing or related field preferred.Previous supervisory experience preferred. * Excellent Leadership skills. * Excellent communication and organizational skills required. * Must be customer service focused with strong problem solving skills. * Must be able to handle multiple tasks with ease and possess strong time management skills. * Must maintain effective working relationships with all departments. * Must have an outgoing personality and enjoy contact with various people.
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