Player Service Cashier (Swing Shift)

				Responsibilities:

General Qualifications:

* Adheres to all departmental and property policies and procedures regarding guest service standards.
* Operates assigned bank or window according to procedure.
* Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.
* Opens new player accounts, issues replacement cards, and merges duplicate accounts.
* Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
* Counts down bank or window at end of each shift and reconciles to the cage accountability.
* Ensures that all key control procedures are executed according to established guidelines.
* Ensures that contents of the banks are organized so they can be readily counted at shift changes.
* Prepares and completes all job-related paperwork as approved in the internal Control Submission.
* Assists with the NRT kiosk as needed in relation to emptying or filling the units.
* Participates in and attends meetings as requested.
* Completes Currency Transaction Reports as required by law.
* Conducts "Verifications" (doubles) to ensure the accuracy of transaction being paid.
* Maintains a clean, well-organized work area and environment.
* Performs all other related and compatible duties as assigned.

Maintains strict confidentiality in all company matters

Qualifications:

Qualifications:

* High School Diploma or equivalent required; or equivalent combination of education and experience.
* General cashiering background or prior money handling experience required.
* Previous customer service experience required; Player Services or related experience preferred.
* Must have excellent written and verbal communication skills; must be fluent and literate in English.
* Ability to maintain a high level of confidentiality and professionalism.
* Must have exceptional customer service and interpersonal skills.
* Strong computer skills required; must be proficient in Microsoft Office applications.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
* Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
* Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
* Knowledge of player tracking systems a plus
			

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Penn National Gaming, Inc.

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