Overview:
Waters Corporation is seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Services Organization in the Edmonton, AB area.
Responsibilities:
* Installation, performance maintenance, troubleshoot and support Waters' product suite (LC/MS, HPLC/UPLC,
* SFC)
* Establish and maintain collaborative relationships with external and internal customers ensuring their success
* Manage customer expectations, by communicating work performed and providing follow up plan if needed
* Ensure customer compliance regulations are followed
* Deliver system level training at customer sites
* Manage service inventory according to Waters policies
* Issue field service reports to document work performed
* Maintain sound knowledge regarding the technology and customers' application demands
* Work with Sales team in respect to identifying future business development opportunities
* Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications:
* BS/BA in Chemistry or Biology, engineering or other science related field
* 2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC/MS, HPLC/UPLC, SFC, Informatics)
* Valid Driver's License in good standing is mandatory
* Ability to perform effective system level troubleshooting
* Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
* Overnight travel as required including international travel for training to the United States
Share this job:
Share this Job
