People Shared Services Representative, II
US-IL-Lincolnshire
Zebra Technologies
Req #: 111513
Type: Employee|Employee|Regular Full-time
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Overview: The People Shared Services Representative II is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures, and programs as well as communicating effectively with team members within the People Service Center. Responsibilities: * Serves as a first point-of-contact for former employees' questions on People Team (HR) policies and/or processes * Creates, updates, and maintains working knowledge of People Team (HR) processes to answer customers' questions * Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system * Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems * Works closely with the regional COE's to resolve employee inquiries * Utilizes the different HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questions * Pro-actively identifies opportunities for processes, policies and procedures improvements and engage with Senior People Team Service Members to drive the appropriate changes * Creates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator' * Responsible for managing onboarding process * Provides rewards administration support for some company benefits programs. * Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly) * Provides internal / external audit support, e.g. collection and preparation of supporting documents * Drive consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, Sharepoint, etc.) * Performs all work in accordance with established People Service Center standards * Performs related work as assigned Must work a hybrid schedule (3 days in office/2 remote) from Lincolnshire, IL. Qualifications: Minimum Qualifications: * Requires a HS diploma or GED * 2+ years of previous experience in a customer or employee facing environment Preferred Skills and Competencies: * Associate or bachelor's degree * HR or HR Shared Services experience * Workday * Team Player * Bilingual (Spanish or French) * Excellent verbal and written communication skills * Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections * Must posses a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person * Able to independently execute an action plan following documented policies and procedures * Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment * Ability to assess employee issues and apply appropriate procedure, policy or define appropriate escalation points * Ability to learn and navigate new software quickly Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.
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