Payroll Services Administrator
US-PA-Lancaster
Careers
Req #: 21927
Type: Full-Time
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Overview: This is a full-time, hybrid career opportunity based out of our Corporate Headquarters location in Lancaster, PA. The Payroll Services Administrator is part of the HR Employee Services Group that provides excellent service to internal and external customers through HR call and contact center. Administrator is responsible for supporting HR operations by managing Tier 1 HR inquiries, with a strong focus on Time & Attendance (T&A) processes, compliance, and manager support. This role is responsible for educating employees on T&A policies, ensuring accurate reporting, and assisting in investigations related to attendance issues. Additionally, the role provides administrative support for SAFE Act compliance and serves as a backup to the department administrative assistant. Responsible for continuous improvement of assigned role with a focus on the digital employee experience. Responsibilities: * Serve as the first point of contact for all Tier 1 HR employee inquiries related to Time & Attendance. Research, triage, and provide timely responses, escalating Tier 2 and Tier 3 inquiries as needed necessary following company's escalation policy. Assist employees and managers with system navigation, policy clarification, and issue resolution. * Process Time & Attendance-related requests, including corrections, adjustments, and approvals. Ensure compliance with company attendance policies and labor regulations. Partner with Payroll and HR Operations to resolve Time & Attendance discrepancies. * Support managers in utilizing UKG Time Management (UTM) effectively for employee scheduling, approvals, and reporting. Reinforce accountability by ensuring managers adhere to T&A policies and deadlines. Address system-related challenges and provide troubleshooting support. * Generate and analyze UTM reports to identify trends, compliance issues, or discrepancies. Assist HR Business Partners in investigations related to attendance concerns. Provide data-driven insights to support decision-making and policy enforcement. * Ensure compliance with SAFE Act requirements, including employee licensing and background check tracking. Maintain accurate records and support audits related to SAFE Act compliance. * Serve as a backup to the department administrative assistant, assisting with general office tasks, scheduling, and HR document management. Support special projects and HR initiatives as needed. Qualifications: Education High School Diploma or equivalent. (Required) Experience 3 or more years customer service experience in a call center, email, or personal environment. (Required) 2 or more years of experience in payroll processing, including working with a time & attendance platform (Required) 2 or more years HR Administration with a focus on Time & Attendance. (Preferred)
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