Payments Operations Analyst III
US-CO-Englewood
Attract-careers1
Req #: 96988
Type: Fulltime-Regular
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Overview: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Responsibilities: Candidates must be willing to participate in at least one in-person interview. The Payments Operations Team ensures financial continuity and a premium payment experience for DISH, Sling, and Boost Mobile customers through sophisticated analysis and AI-driven automation. This role solves the complex challenges of managing high-volume transaction lifecycles, including chargebacks and fraud, while maintaining seamless operational flows across the enterprise. By identifying root causes for account exceptions and driving enterprise-level process improvements, the analyst protects revenue and enhances sales efficiency across all payment channels. What Success Looks Like (Objectives) * Ensure end-to-end payment continuity and accuracy through expert oversight of operational flows and enterprise releases * Leverage data-driven insights to mitigate account exceptions and root causes, directly contributing to departmental OKRs for operational excellence * Drive revenue growth by optimizing payment KPIs and channel performance through comprehensive performance analysis * Identify and implement process automation opportunities using AI initiatives to streamline high-volume refund and chargeback workflows * Maintain rigorous compliance and ethical standards through proactive auditing and monitoring of account-level exceptions Qualifications: Core Skills and Competencies (What you'll bring) * Critical experience in analytical reporting and data interpretation to resolve complex business problems and establish actionable facts * Advanced proficiency in manipulating large datasets via Microsoft Excel and Google Sheets to model financial trends and operational performance * AI literacy and the ability to apply machine learning concepts to automate manual reporting and detect anomalies in payment patterns * Exceptional communication skills to translate intricate technical concepts into clear recommendations for enterprise leadership * Proven ability to navigate fast-paced environments, managing multiple high-priority workstreams independently and collaboratively * Strategic thinking focused on customer/vendor payment ecosystems, ecommerce trends, and fraud prevention strategies Additional Qualifications * Technical proficiency in SQL or Python for advanced data querying and scripting * Subject matter expertise in Ecommerce payment lifecycles, including fraud management and chargeback resolution Minimum Requirements * Minimum Education: Bachelor's Degree in Accounting, Business Administration, Economics, Finance, or a related field (or equivalent combination of education and experience) * Minimum Experience: 4 years of experience in analytical reporting and data analysis * Required Technical Skills: Must have at least 4 years of experience with: * Advanced Microsoft Excel and Google Sheets (Pivot Tables, complex functions) * Operational trend analysis and root cause detection * Payment KPI management and performance reporting Visa sponsorship not available for this role
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