Patient Travel Coordinator
US-OH-Cincinnati
US Careers
Req #: 10769
Type: Full-Time
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Overview: Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Responsibilities: * Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests * Work with the client and trial manager to create guidelines and parameters for each new study * New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations * Onboard the clinic nurse for new sites * Liaising with patients (or patient's primary caregiver/family member) * Coordinate logistics and translation needs with various outside vendors * Effectively plan for future visit needs and utilize efficiencies whenever possible * Track spending and prepare monthly usage financial reporting * Maintain effective and efficient communication * May be responsible for other projects and responsibilities as assigned * Some evening and or weekend work for patient travel emergency assistance Qualifications: * Bachelor's degree * Minimum 2 years' experience in a patient-facing role * Knowledge and experience of global travel logistics, infrastructure and cost drivers * Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support * Prior experience of working within a clinical research/healthcare setting * Spanish speaking is a bonus, however not essential * Effective time management skills, with a strong ability to manage multiple projects and timelines * Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point) * Determined and enthusiastic to embrace an opportunity within a new service * Team-player with a positive attitude and genuine love to support patients
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