Patient Services Rep
US-NJ-Voorhees
External Career Portal
Req #: 73950
Type: Full Time
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Responsibilities: * This position has a strong emphasis on customer service to our patients. * Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. * Serve as the front-line contact person for all incoming patients. * Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. * Must have the ability to be organized, take independent action and project Cooper's values to both customer and co-workers. * Serves as patient's non-clinical navigator during discharge coordination. Qualifications: * Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. * Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers. * NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
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