Patient Services Rep
US-NJ-Voorhees
External Career Portal
Req #: 72321
Type: Per Diem
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Responsibilities:
This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper's values
to both customer and co-workers.
Serves as patient's non-clinical navigator during discharge coordination.
Qualifications:
Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
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