Patient Services Rep

				Responsibilities:

This position has a strong emphasis on customer service to our patients:

* Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital.
* Serve as the front-line contact person for all incoming patients.
* Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.
* Must have the ability to be organized, take independent action and project Cooper's values to both customer and co-workers. Serves as patient's non-clinical navigator during discharge coordination.

Qualifications:

* Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. 
* Must possess excellent communication skills both verbal and written.
* You must be skilled in the use of computers.
			

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